Why BCAA?
Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.
We are currently hiring a Senior Service Advisor at our Nanaimo Automotive Service Centre.
Please note that this is anon-site role based out of our Nanaimo Auto Service Centre. Applicants who are not located within commuting distance of our Nanaimo ASC or are not looking to relocate to the region will not be considered.
As a Senior Service Advisor, you’ll be the face of our Service Centre—responsible for building trusted customer relationships, ensuring service excellence, and helping guide the front counter team. Reporting to the Service Manager, you'll support daily operations, recommend preventative services, and lead by example in delivering high-quality customer experiences that drive BCAA’s reputation for automotive trust and performance.
Who you are:
- You’re a customer-first professional with strong communication skills and a natural ability to build trust.
- You’ve got a deep understanding of automotive services and know how to educate customers with confidence and care.
- You thrive in fast-paced, front-line environments where multitasking and teamwork are essential.
- You bring a proven ability to resolve issues, coach peers, and lead by example.
- You’re highly organized, detail-oriented, and consistently meet performance goals.
- You’re motivated by helping others and committed to creating a positive, welcoming experience for every Member who walks through the door.
What you’ll do:
- Greet and check in customers, manage appointments, and provide estimates and repair recommendations that align with customer needs and budget.
- Educate customers on repair and maintenance requirements, finalize sales, and conduct follow-up to ensure satisfaction.
- Maintain high service quality and customer satisfaction, meeting or exceeding performance targets including NPS and CSI.
- Serve as a front counter leader—resolving customer escalations, supporting fellow Service Advisors, and coaching the team to meet sales and customer experience goals.
- Collaborate with Technicians to provide accurate repair information and maintain strong internal communication.
- Oversee the flow of parts in and out of the location, including inventory control and monthly counts.
- Perform shipper/receiver duties and ensure the proper handling and cleanliness of all incoming parts.
- Support shift opening/closing duties and ensure compliance with BCAA policies and procedures.
- Promote and contribute to a strong team safety culture, enforcing PPE use and participating in safety meetings.
- Stay up to date with industry trends, systems knowledge, and product training to provide informed service.
What you bring:
- Completion of Grade 12 and a minimum of 4 years of experience as a Service Advisor, Service Writer, or Automotive Parts Advisor, or equivalent combination of education and experience.
- Proven track record of performance in customer service, sales, and average repair order results (NPS/CSI targets).
- Strong customer service, communication, and conflict resolution skills.
- Ability to lead and coach a front-line service team and share process knowledge effectively.
- Demonstrated ability to multitask, prioritize, and work efficiently in a fast-paced environment.
- Physical ability to lift up to 50lbs, and stand, walk, bend, and reach for extended periods.
- Intermediate proficiency in MS Office Suite (Word, Excel, Outlook).
- Willingness to work varied shifts including weekends as needed.
Internal Applicants: Please note that the internal posting closes on April 11, 2025, and the role is a Grade 7 position.
The salary range for this position is $49,954.92 to $62,443.68and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 9%, with the opportunity to earn up to 15%.
What we offer:
- The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
- Career and personal development to help you grow and reach your goals.
- Incentives that recognize team and individual sales and performance.
- Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
- A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
- Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
- BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
- Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.
*for permanent employees
We’re always looking for amazing people like you. Apply today!
BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com.
