Assistant Manager, Service Location

BCAA • Full-time • Courtenay, British Columbia, Canada • C$ 76,000 - C$ 83,000 / year • 3w ago

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

As an Assistant Manager, of the Courtenay Service Location you will play an essential role in supporting the growth and performance of one of BCAA’s dynamic business lines. Customer-driven and flexible you’ll inspire your team to achieve departmental objectives and be a source of building positive brand impressions and building long-last relationships.

Who you are:

You have our Members’ best interests at heart, providing exceptional client relations and personalized service to meet their needs.

You take joy in leading and mentoring your team members' growth and development.

You are an effective team player that demonstrates flexibility and adaptability to changing work priorities and a wide range of organizational needs.

You take the initiative for your development, staying current with the latest industry trends and products.

You have strong competencies in financial and risk management and can multi-task in a high energy work environment.

You’re enthusiastic about building BCAA’s profile by participating in community events and sustainability initiatives.

During a typical day, you will:

Guide and support your team to achieve the goals of our members while leveraging your insurance product expertise

Lead financial growth and productivity goals through acquisition and retention of new business

Measure and optimize staffing levels by analyzing business requirements, productivity and workflows

Develop action plans to ensure audit and underwriting standards are upheld to minimize risk and limit potential for errors and omissions

Establish other disciplined risk management practices through ongoing document review

Maintain working knowledge of all BCAA Membership and insurance manuals from best practices, standards, and policies.

What you bring:

Post-secondary diploma or degree in marketing or business, along with a minimum four years’ insurance experience.

At least two years of supervisory or management level experience in financial or sales environment (or an equivalent combination of education and experience)

Exceptional analytical and problem-solving skills to meet and exceed sales targets.

Limited history of Errors & Omissions and solid understanding of BCAA’s business

Comfortable using technology, including working knowledge of MS Office.

Bonus qualifications! Multi-lingual to support specialized market demographics.

The salary range for this position is $76,000 to $83,000 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 12.5%, with the opportunity to earn up to 20%.

Internal Applicants: The last day to apply for this role is end of day April 30, 2025. Please note this is a Management Broadband position.

What we offer:

The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
Career and personal development to help you grow and reach your goals.
Incentives that recognize team and individual sales and performance.
Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

*for permanent employees

We’re always looking for amazing people like you. Apply today!

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com.