Title: Community Services Assistant - Scheduler Employee Working Location: In-person (Timmins, ON) Employment status: Permanent Full-time The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment. In this role, you will: Provides client/transportation service coordination daily including developing/distributing client/Volunteers service schedules and informing client/Volunteers via telephone or voicemail of changes to schedules. Assist with referrals/intake information Receive notification from clients/Volunteers of factors affecting re-assignment of clients. Reports any unresolved service coordination difficulties to immediate Supervisor/Manager, as appropriate. Enters all relevant client information into the Client Information Management System (CIMS). Verifies the integrity of data and makes corrections as necessary. Assesses availability and appropriateness of personnel for routine assignments according to local requirements, policies & procedures and the Collective Agreement where applicable. Produces schedules and reports on a regular basis, and upon request of the Supervisor/Manager. Records all communications and consequent actions in appropriate fields/locations. Collaborates with accounting to ensure accurate and timely billing and payroll functions. Receives concerns from clients and personnel with regards to scheduling practices and redirects to the appropriate professional. Advises appropriate Supervisor/Manager within the local branch of existing and anticipated staffing requirements. Provides clerical support to the Supervisor/Manager and, as required, support and general direction to personnel Processes faxes, photocopying, and electronic mail and distributes staff mailings, as required. Contributes to a healthy and safe working environment. What we are looking for: The minimum qualifications for this position are one to two (1-2) years of postsecondary education and one to three (1-3) years of job related work experience, or an equivalent combination of education and experience. Customer service experience is an asset Excellent verbal and written communication skills Ability to multi-task and prioritize work flow Experience in a fast-paced and team-oriented environment Knowledge of medical terminology is an asset Ability to work non-traditional hours Experience with Excel and CIMS is an asset Bilingualism is a requirement (English/French) Working Conditions: 35-hour work week, Monday to Friday. Most of the work is performed in an office environment. As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English. Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information. If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).
