Job Post Expiry Date: Sept 13, 2024
Family Resource Lead
Are you passionate about working with Albertans with disabilities and supporting your local community? Do you have what it takes to champion our Vision to Inspire Potential, Build Community and Enrich Lives?
Easter Seals Alberta (ESA) is a provincial not-for-profit organization that has been in existence for over 70 years. Our mission is to provide services that foster inclusion, independence, and recreation for individuals with disabilities and medical conditions. We strive to ensure that the resources Albertans need for an independent and full life are available.
Easter Seals fosters a work environment that is inclusive as well as diverse, where our people can be themselves, every idea and perspective is valued to reflect the people we serve.
Reporting to the Program Manager, the Family Resource Lead will be responsible for managing and overseeing the overall success and health of Easter Seals Alberta’s programs. This position requires a strong background in leadership, with proven experience in managing teams, developing staff, and driving program excellence. The ideal candidate will have a solid track record of past management roles, demonstrating the ability to lead, mentor, and inspire a diverse team while ensuring the effective delivery of programs.
Responsibilities
• Embrace a culture of continuous learning and development to ensure all individuals, families, professionals, and the ESA team have access to the most current information and resources.
• Provide individuals, families, and professionals with family centered care through empathy, compassion, and understanding. Consistently ensuring a high degree of service and support.
• Communicate appropriately and effectively with all team members. Encourage, support, and empower all team members to be the best version of themselves.
• Respect and follow office procedures, policies, and protocol.
• Support diversity, equity, inclusion, and social justice practices and principles into the organization.
• The ability to adapt individual behavior and go above and beyond to support emergent needs internally with colleagues and externally with families.
Team Leadership and Mentorship
• Provide guidance, support, and mentorship to employees to ensure a high performing team.
• Foster a culture of empathy and respect within a team environment that promotes collaboration, inclusivity, and professional growth.
• Participate in the hiring process for any new team members, complete performance reviews, and training.
Program Management
• Oversee the operations of the Family Resource Center, Family Support, Guardianship and Trusteeship, and Accessibility Supports programs.
• Monitor program metrics and performance to assess its effectiveness and collaborate with Program Manager to adjust as necessary to achieve program goals.
• Develop and implement processes to streamline workflow and optimize service delivery.
• Implement strategies to enhance the quality of service provided by the programs.
• Integrate an anti-oppression framework into all aspects of program management and service delivery.
• Address ablism, combat anti-racism, and dismantle barriers to ensure equitable access and support for all individuals and families.
• Ensure programs are effective and align with Easter Seals Alberta’s strategic plan.
Partnership Management & Community Engagement
• Cultivate and maintain partnerships with relevant organizations, agencies, and stakeholders.
• Collaborate with community partners to enhance program effectiveness, reach, and awareness.
• Conduct community presentations to raise awareness about the programs and services offered.
• Represent the organization at community events and forums.
• Attend interagency meetings to coordinate efforts and share best practices.
• Collaborate with other organizations and agencies to address common goals and challenges.
Financial Management
• Manage the program budget effectively, ensuring fiscal responsibility, and allocation of resources.
• Identify opportunities for cost savings and resource optimization.
Reporting and Documentation
• Prepare and submit monthly reports on program activities, outcomes, and challenges.
• Maintain accurate documentation of program-related data and statistics.
• Develop documentation for training materials and processes within the program.
Training and Development
• Develop training modules for team members to enhance their skills and knowledge.
• Provide ongoing training and professional development opportunities.
Responsibilities will evolve through the transition and responsibilities may be adjusted or added as necessary.
Required Qualifications
• A degree in Business, Education, Social Work or Psychology or related field, or equivalent experience would be ideal.
• Minimum of 3 years experience in a leadership role.
• Proven experience in staff management and development.
• Experience with the PDD and FSCD services is an asset.
• Experience working with individuals with diverse ability levels is an asset.
Skills and competencies
• Strong leadership and organizational skills.
• Excellent communication and interpersonal skills.
• Experience working with diverse cultures and groups of people.
• Knowledge of community resources and program evaluation techniques.
• Ability to respond effectively to the needs of families and individuals we serve.
• Kind and compassionate, human centered approach.
• Proficiency with data management and reporting.
Position details
• The Family Resource Lead Position is 35 hours/week and reports to the Program Manager.
• This is a hybrid position, with a minimum of 2-3 days in the office or community attending meetings and community events. This position may move to an in office full time position in the coming years.
• Valid Driver’s license and access to a reliable vehicle is a requirement for this position.
• A clear Enhanced Police Information Check and vulnerable sector check are conditions of employment.
What we Have to Offer
• Full Benefits
• Employer Matched RRSP Plan
• Fun, dynamic team culture
• An opportunity for continual growth and learning
• Ability to enhance the lives of others
*Please submit both Cover Letter and Resume when applying. Please note that the job posting for this position will be removed by Sept 13, 2024. We thank each and every applicant for their time, we will contact all individuals who's qualifications are a fit.