Position: Absence Management Specialist
RCS: L
Location: Hamilton or Brampton, Ontario or Montreal, Quebec
Reports to: Director, Labour Relation, Policies and Payroll Compliance
What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.
DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
Start YOUR career with DHL today…
The Absence Management Specialistis responsible for overseeing and managing employee absences and workplace injuries to ensure compliance with company policies, legal regulations, and best practices. This role involves coordinating with various departments to support employees through their recovery and return-to-work processes, while also working to minimize absenteeism andoccupational/non-occupationaldisability leaves. This position will be accountable and responsible for the ongoing development and implementation of DHL’s absence management program.
How will you contribute to the success of DHL?
Absence Management:
- Administer and manage employee absence programs, including sick leave, family leave, and other types of leave.
- Monitor and track employee absences to identify patterns and trends.
- Coordinate with employees, supervisors and HRBPs to manage planned and unplanned absences, ensuring minimal disruption to operations.
- Provide guidance and support to employees regarding absence policies and procedures.
- Ensures compliance with all leave of absence and employment laws across the country by accurately completing all time away requests in a timely manner.
- Maintain accurate and confidential records of employee absences.
Workplace Injury Management:
- Working closely with our service provider, handle all aspects of workplace injury claims cases, including reporting, documentation, and communication with insurance providers and healthcare professionals.
- Collaborate with injured employees and leaders to develop and implement return-to-work plans, including modified duties or accommodations as necessary.
- Ensure compliance with regulations and company policies and be the main point of contact with absence management service provider and Disability insurance provider as well any government bodies.
- Maintain up-to-date knowledge of relevant legislation and industry best practices related to workplace injuries management.
Coordination and Communication:
- Act as the primary point of contact for employees, supervisors, and external stakeholders regarding absence and injury management
- Oversee the accommodation management process
- Work closely with HRBPs, health and safety, and other departments to integrate absence and injury management strategies into overall workplace policies.
- Provide training and resources to managers and employees on absence management to ensures they are aware of their responsibilities and of any documentation and notice required to qualify for and to take leave
Reporting, Analysis and Compliance:
- Prepare and present reports on absence and work placeinjury claims statistics, trends, and outcomes to senior management.
- Analyze data to identify areas for improvement and develop strategies to enhance absence and injury management programs.
- Ensure all disability compensation program are managed to ensure individuals are properly adjusted for leave and paid time off circumstances
- Development of new and revised processes, procedures, and form templates related to leave of absences, as needed
- Monitor compliance with legal and regulatory requirements and report any issues or discrepancies.
- Provide outstanding customer service in English and French, ensuring clear and effective communication and understanding of customer inquiries, concerns, and requests across Canada.
- Suggests both company and statutory policy and practice revisions as needed.
- occupational and non-occupational absence and disabilities processes.
- Do you have what it takes?
- Bachelor’s degree in Human Resources, Occupational Health and Safety, Business Administration, or a related field. Relevant certifications or professional designations are a plus.
- 3-5 years in conducting both occupational and non-occupational claims management, absence management and experience with disability management program
- Strong knowledge of employment laws, occupational health and safety regulations, and best practices in absence and injury management.
- Advanced skills in staff relations with experience in accommodation with an early intervention approach, attendance, and employee assistance program management, as well as both occupational and non-occupational claims management
- Demonstrated experience in problem-solving and conflict resolution utilized with employees, system leaders, union representatives, healthcare professionals and insurance carriers
- Excellent communication, interpersonal, and organizational skills.
- Ability to handle sensitive and confidential information with discretion.
- Superior time management and organizational skills and the ability to manage competing priorities
- Proficiency in relevant software and systems for tracking and reporting absences and injuries.
- Bilingual (French & English) is mandatory
- Office environment with occasional site visits to various company locations.
- May require occasional evening or weekend work depending on the needs of the organization.
Thank you for your application. Those selected for an interview will be contacted.
All applicants are required to pass interviews and a criminal background check in order to qualify for the position.
We are an equal opportunity employer and believe we will succeed through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.
