Job Description
Assessment Worker, Housing Services
Human Services – Housing Services
CUPE LOCAL 966
Status: (1) Regular Full Time & (1) Contract Full-time up to 6 months
Salary Range: $59 038 - $69 382/year ($32.44 - $38.12/hour)
Work mode: Hybrid *see below for more details about this work mode.
Location: 10 Peel Centre Drive, Brampton
Hours of work: 35 hour/week
Who we are: Housing Services leads service system planning and management of housing and homelessness programs and services with a view to policy and service integration. Helps improve these services through effective planning, based on local information and research about the needs of Peel’s many different communities.
“Housing Services is passionately committed to ensuring stable, affordable, appropriate housing and supports in Peel. We manage a collaborative system of care focused on delivering services with compassion and respect in a way that preserves dignity.”
The Role: The Assessment Worker is the initial point of contact who provide front line customer service to all clients and public to the Assessment and Intake Reception Unit by telephone and online in accordance with legislation and the Regional Values. Assesses immediate client needs, completes application to determine pre-eligibility of Human Services subsidy programs, and provides referral and resources to internal and external services.
What you will do in this role:
- Provides primary access for Human Services clients and public on the phone, on line, mail and Teletypewriter
- Assess requests for client housing needs
- Assess for emergency needs and problem solve for the purpose of making appropriate internal and external referrals
- Employ a holistic approach to prioritize immediate needs for financial assistance or housing subsidy
- Utilizes comprehensive knowledge of legislation and approved procedures to assess pre-eligibility for assistance in Housing Services
- Explains criteria and completes applications for Housing using applicable technology; such as Client Management System (CMS)
- Documents reason(s) for an applicant’s withdrawal of an application
- Makes referrals to other internal and community resources that may meet their needs and complete required computer processing
- Schedules appropriate appointments in Centralized Booking System (CBS) based on clients’ circumstances, such as medical restrictions or language barriers
- Uploads and process online applications for Peel Access to Housing
- Utilizes case management strategies to ensure timely follow-up and processing of caseload
- Prepares statistical and administrative reports as required
What the role requires:
- High school diploma, plus 1 year of related experience within Human Services
- Knowledge of relevant legislation/policy/procedures including Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), Social Housing Reform, Residential Tenancy, Human Rights, Ontario Works/Ontario Disability Support Program and Day Nurseries Acts
- Knowledge of all Human Services program areas
- Knowledge of Regional, municipal and community services
- Computer skills, including: CBS, CMS, Social Assistance Technology, TTY and MS Office
Skills/Abilities:
- Excellent verbal and written communication skills
- Interpersonal skills to deal effectively with a variety of individuals
- Excellent assessment and problem solving skills
- Good organizational and time management skills with accuracy to ensure correct and efficient data entry
- Ability to exercise judgment to support good decision making in stressful situations
- Mathematical skills to determine monthly income and/or earnings were applicable
Perks @ Peel and why you will love working for us:
- Automatic enrolment into OMERS pension plan (where applicable)
- Accrue Vacation on a monthly basis starting at 2 weeks per annum
- Supportive leadership and a culture of respect and inclusion
Preference will be given to qualified applicants who are currently in the bargaining unit.
This position is a bargaining unit position represented by CUPE Local 966. Continuous employment is not guaranteed and may be subject to layoffs as outlined in the Collective Agreement Article 15
Assessment: There may be an Assessment to be completed as part of the recruitment process. All communication will be sent to the email address attached to your application submission.
Work Mode & Job Location: In this role, you'll enjoy the flexibility of a hybrid work arrangement. This means you'll have the ability to work off-site and on-site as needed, depending on operational needs at the 10 Peel Centre Dr., Brampton, ON worksite. The frequency of on-site work may vary from week to week, depending on operational demands, which can evolve over time.
It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.
Interview: Our recruitment process will include video conference technology
Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.
If this opportunity matches your qualifications and experience, please apply on-line.
About Us
Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.
We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.
Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.
Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.
Additional Information
Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca
Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.
