Manager, Programs & Services (2024-456-CP)

WoodGreen Community Services • Full-time • Toronto, Ontario, Canada • C$ 65,000 - C$ 75,000 / year • 2w ago

Competition #2024-456-CPManager, Programs & Services (2024-456-CP)Employment Type:Permanent Full-Time, Non-Bargaining Unit Work Hours:35 hours/weekWork Setting:Hybrid - Opportunity to Work Remotely after Orientation & Training PeriodSalary:$65,000 - $75,000Application Deadline:December 2, 2024 by 11:59 pm

Program Overview – Employment Services, Community Programs

Employment Services is a dynamic and result-oriented program within CPU which offers a range of resources, supports and services to respond to the employment needs of job seekers and hiring demands of the employers. The goal of Employment Services is to help Ontarians find sustainable employment by connecting them to gainful employment opportunities and or guiding individuals on a path to higher skills and training to achieve their career goals.

What You Will Do

Accountable for all contract deliverables and target achievement for assigned Employment Service contract(s) for the designated site(s) with the purpose of supporting the target number of highly-barrier jobseekers to obtain sustainable, quality employment.
Accountable, as in #1 above, for other contract deliverables or functional responsibilities, as assigned, which may vary from site to site (e.g. administering Better Jobs Ontario or ODSP; managing a Practice Lead who serves all sites)
Responsible for ensuring excellent client care and customer service for the end-to-end client journey for clients in the site caseload.
Responsible for the budget and financial oversight for assigned ES Sites. Participating in monthly financial meeting with accounting and senior leadership team.
Responsible for leadership, direct supervision, culture setting and professional development for all assigned staff, including employment counselling professionals (e.g. job coaches, job developers, client care specialists) administrative staff, students and volunteers.
Responsible for creating a safe and inclusive context for staff wellbeing, empowerment, professional development and morale. Adept at using coaching, constructive feedback, positive messaging, problem-solving techniques, resources, tools and training to guide staff toward delivering compassionate and impactful client care and achieving of all targets.
Operational duties include selecting and hiring staff, overseeing all staff tasks, tracking attendance, logging hours in the payroll system (ADP), approving leave requests, conducting performance evaluations as well as monitoring and authorizing expenditures for client supports, employer incentives and site expenses.
Take the lead with completing funder reports (e.g. EO Activity Reports, EER’s, Business Plans and Monitoring Questionnaires)
Leads in the development, updates, implementation, training and enforcement of all program policies and procedures as approved by the Senior Manager.
Responsible for the quality of data entry and document management (e.g. EOIS CaMS, WoodGreen’s CRM system, WCG Caseflow) for client/employer records within the site caseload.
Initiates and oversees site-specific outreach and promotion activities to ensure client traffic/volume needed to meet participant targets. Contributes to the joint outreach and promotion activities with other Employment Services sites. Actively supports other sites with redistribution of client flow where there is excess volume or as directed to support program-wide objectives.

What You Bring to the Team

Minimum of three years direct work experience in the Employment Ontario Employment Services program in a leadership role or comparable, with high levels of skill in all aspects of service delivery and systems.
Bachelor’s degree in human resources, Project Management, Social Services and/or a related field.
Demonstrated experience in staff leadership and coaching, plus a history of individual target achievement.
Highly ethical, compassionate and purpose driven with an overarching desire to support client success toward employment, staff empowerment and system wide improvement in effective service delivery.
A strong sense of personal accountability for achieving funded outcomes and effectiveness in mobilizing teams to meet expectations.
Coachable and able to adapt and change in procedures, systems, client needs, external trends, etc. as the service delivery context evolves.
Confidence and initiative to resolve issues, complaints and conflicts.
Patience, compassion and sensitivity to deal with different cultures and different levels of abilities among staff, clients, colleagues, partners and others in the work environment.
Understanding of and ability to communicate principles and practice of diversity and anti-racism.
Knowledge of labour market trends, especially related to employment of vulnerable populations including youth, newcomers, OW/ODSP recipients, and long-time unemployed population.

What Will Set You Apart

Excellent interpersonal skills, verbal and written communication skills.
Excellent organizational and time management skills and strong attention to detail.
Strong computer literacy, including Microsoft Office suite and database application, online learning, online job search, online research, building an online presence (e.g. with LinkedIn), networking and community building online.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at careers@woodgreen.org of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

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