Manager, Roster and Program Support

Canadian Red Cross • Full-time • Canada • C$ 71,000 - C$ 88,000 / year • 2w ago

Title : Manager, Roster and Program Support

Employee Working Location : Partially Virtual / Hybrid (Canada)

Employment Status : Permanent Full-time

Salary Band : $71,000 - $88,000/ year

The Canadian Red Cross (CRC) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will :

Responsibility 1: Roster Management for Social Emergencies

Develop and implement roster management processes and procedures to ensure the availability of trained and qualified personnel for social emergency responses and prevention education services across participating geographies.
Work with operations (national and geographic), service leads and People Services to identify roster targets and profiles needed to meet forecasted workforce requirements.
Engage and support rostered personnel with scheduling, deployment coordination, all onboarding and/or offboarding by ensuring all documentation is submitted, accurate, up-to-date and timely to facilitate seamless personnel experience.
Monitor and maintain accurate and up-to-date records of personnel, including their qualifications, certifications, availability, and deployment history.
Prepare reports and provide regular updates to leadership on roster status, availability of personnel, and any changes or challenges in roster management.

Responsibility 2: Program Monitoring

Coordinate the regular reporting requirements to permit the monitoring of social emergency programs and prevention education services.
Support effective team communication related to monitoring requirements including calendar updates, coordination calls, roster development, orientation and training monitoring, and system developments to improve efficiency.
Conduct project reviews and develop lessons observed/recommendations for future projects.

Responsibility 3: Program Reporting

Support social emergency with the development of dashboards and reporting templates for effective management monitoring.
Support team to meet responsibilities for monitoring and reporting requirements of project progress.
Report findings, progress, issues, risks, and any other important project information to the leadership team as they arise.

Responsibility 4: Program Administrative Support

Support Social Emergency program leadership with the coordination and documentation of meetings, facilitation of approvals, and document finalization as required.
Support Social Emergency program procurement processes including purchase requisitions, invoicing and other tasks as required.
Respond to general inquiries from management and employees regarding policies and procedures.

What we are looking for :

A three-year college diploma or university degree in a related field
1-2 years of job-related work experience, or an equivalent combination of education and experience.
Previous supervisory or management experience and skills to prioritize, organize work, manage performance, resolve conflicts and engage team members.
Experience in supporting delivering projects that include development of program/function methodology including target workflows and process flows.
Demonstrated experience in developing tools and processes and providing technical support and quality assurance.
Strong familiarity with software programs such as Microsoft SharePoint, Dynamics CRM, SmartSheet and PowerBI, and Excel, publishing software such as Canva and power point.
Understanding of the Indigenous community context.
Ability to manage and maintain complex rosters and databases, accurate personnel records, qualifications, certifications, and availability.
Excellent English written and oral communication skills; fluency in French is an asset.
Ability to problem solve by using defined policies and innovative thinking.
Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.
Demonstrated experience in leading and managing cross-functional and virtual teams.

Working Conditions :

This position will work remotely and/or from a home environment with possible requirement to travel to attend meetings/conferences and/or support operational needs and/or an emergency response domestically.
Occasional overtime, evening, or weekend work to meet project deadlines, support meetings/events or to meet an operational need.
May be deployed for 6 – 10 days into a remote community.
As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).