People Services Specialist

BCAA • Full-time • Burnaby, British Columbia, Canada • C$ 60,468.80 - C$ 75,575.88 / year • 4d ago

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

Join our team as a People Services Specialist at our Head Office in Burnaby, BC.

As a People Services Specialist, you’ll be a key player in supporting day-to-day HR operations and delivering exceptional service across our organization. From managing employee lifecycle transactions to supporting HR systems and programs, you’ll ensure our People Services run smoothly, efficiently and with care.

You’ll be the first point of contact for HR-related inquiries, policies and systems while also contributing to people-focused projects that drive engagement and organizational success.

Please note that this is a hybrid role based out of our Burnaby, BC office (2 days on-site). Applicants who are not located within commuting distance of our Head Office or are not looking to relocate to the Greater Vancouver/Lower Mainland/Fraser Valley region will not be considered.

Who you are:

You’re a natural communicator who knows how to build trust, simplify the complex and make sure everyone’s on the same page

You have a sharp eye for detail and a head for data, using both to solve problems before they become roadblocks

You thrive in a fast-paced environment where priorities shift and deadlines matter—and you always keep your cool

You bring a collaborative spirit, a professional approach and a genuine passion for creating a positive, people-first employee experience

What you’ll bring:

Post-secondary education in HR, business or a related field

3+ years in an HR support or admin role ideally in a mid-to-large organization and familiarity with employment legislation

Working knowledge of HRIS(Workday preferred) and Microsoft Office tools

Experience in unionized environmentsis an asset

Proven ability to handle sensitive information with professionalism

What you’ll do:

People Support & Lifecycle Coordination

Respond to HR inquiries on policies, programs and systems

Manage documentation for employee lifecycle events (onboarding, changes, exits)

Support onboarding presentations and HR communications

Conduct exit interviews and identify improvement opportunities

HRIS & Data Management

Maintain accurate employee records and support payroll processes

Troubleshoot system issues and ensure data integrity

Track probation reviews, stipends, performance reviews and other key items

Reporting & Projects

Provide HR data analysis and insights on trends

Support compliance initiatives, policy updates and onboarding enhancements

Assist with employee surveys and engagement follow-ups

Coordinate special projects like job evaluations, vacation audits and recognition programs

Join a collaborative and agile People team where your work will directly support our people and culture. If you’re passionate about making an impact through operational excellence and people-first service, we’d love to meet you.

Internal Applicants: This is a Grade 9 position. The internal posting will close on June 9, 2025.

The salary range for this position is $60,468.80 to $75,575.88 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 5%, with the opportunity to earn up to 9%.

What we offer:

The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
Career and personal development to help you grow and reach your goals.
Incentives that recognize team and individual sales and performance.
Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

*for permanent employees

We’re always looking for amazing people like you. Apply today!

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com.

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