Position: Senior Coordinator, Fitness & Wellness
Location:1 Jim Flaherty St., Whitby, ON
Assignment: Full-time, Salaried
Pay Rate: $50,000 - $55,000 per annum. We also offer comprehensive, 100% employer paid benefits, flexible work environment, and access to our superb sport, fitness, and recreational facilities.
Start Date: August 2025
You Belong!
We exist to unlock potential through accessibility and to create a better, barrier-free life for all Canadians. We strive to achieve this by reimagining accessibility, redefining the way Canadians live, work and play, and by co-designing innovative solutions that address the needs of our community. To be successful, our organization values being person-centred, genuine, flexible, innovative, and collaborative.
As an equal opportunity employer committed to diversity and inclusion, we welcome and encourage applications from all persons, including but not limited to persons with disabilities, racialized and Indigenous persons, persons of any gender identity and sexual orientation, and newcomers. We provide variations and accommodations at all stages of employment and are committed to improving our process to be more accessible and equitable.
We understand that no one will ever meet all the qualifications or feel completely confident in performing every duty listed, and that’s okay! We are committed to the ongoing learning and development of our employees and gladly provide on-the-job training and mentorship. Unless it says required (bolded for emphasis), please do not let any other qualification or duty discourage you from applying.
If you have any issues with the online application or have any questions about the job, please email careers@abilitiescentre.org. We look forward to learning more about you and how you may be the person we’re looking for through your application!
The Position:
Reporting to the Senior Manager, Member Experience, the Senior Coordinator, Fitness and Wellness will oversee all fitness and wellness services that take place in the HUR Room and Fieldhouse, and they will manage and schedule the staff to support. The Senior Coordinator will identify members’ needs and goals, as well as recognize areas where other departments in the Centre can assist with the individual’s overall fitness and wellness journey; they will work with our marketing department to promote all fitness and wellness offerings throughout the community.
The Senior Coordinator, Fitness and Wellness will support Fitness & Wellness Coaches, Trainers, and Instructors in delivering high-quality, accessible training sessions and classes. Working with the Senior Manager, Member Experience, the Senior Coordinator, will assist with setting targets for personal training, group fitness classes and equipment demonstrations; they will develop relationships and collaborate with other departments to identify participant pathways that align with member goals.
What You’ll Do:
- Program Development and Implementation.You will develop, implement, and maintain a process for the equitable assignment of clients to personal trainer, as well as a tracking mechanism for personal training reporting.
- You will develop, implement, and maintain a sales process, including trainer bios and ongoing sales training, to support personal trainers in converting members and general Centre-users into personal training clients.
- You will work with the Research Department to create and implement client-trainer evaluations to gather feedback and determine areas of improvement.
- You will develop a quarterly group fitness calendar, that takes into consideration current staff certifications and availability, internal rental space availability, and member requirements and requests.
- You will work with the Senior Manager and the Research Department to create and implement member surveys to gather feedback on group fitness classes and determine areas of improvement.
- You will work with the Senior Manager to plan, create, implement, and assess speciality fitness and wellness programs, to expand services offered.
- You will demonstrate quality, accessible and inclusive personal training by maintaining personal training clients of your own, in alignment with department operational targets and goals.
- You will demonstrate quality, accessible and inclusive group fitness instruction by maintaining a consistent presence on the group fitness instruction schedule.
- Personnel. You will monitor activity in the HUR weight room, providing guidance and assistance to members and staff as needed.
- You will schedule staff in the HUR weight room and for group fitness classes, as well as complete payroll bi-weekly for all staff.
- You will plan and run staff meetings and trainings to support the continued development of staff to meet and exceed the Centre’s quality standards.
- You will complete quarterly check-ins and annual performance reviews with staff.
- You will collaborate with the Senior Manager, Member Experience to identify staff recruitment needs, and will assist with the process to interview, hire, train and manage staff.
- Support. You will support staff in promoting, scheduling, recording, and creating equipment demonstrations for members, and personal and group training programs for clients.
- You will support the Senior Manager, Member Experience in achieving monthly revenue targets by promoting and informing members about fitness services such as personal training and speciality classes.
- You will support staff and other department supervisors in handling non-routine customer service requirements with diplomacy and tact.
- You will work with the Membership and Marketing and Communications Departments to ensure members are kept up to date on fitness and wellness offerings and schedule, and are promptly notified of any changes, as well as to promote awareness and engagement from the general community.
- Culture. You will enhance member experience by tracking and monitoring member engagement and encouragement during fitness and wellness services.
- You will cultivate an inclusive and welcoming environment resulting in an exceptional customer experience.
- You will foster a work environment that values and encourages teamwork and empowerment.
- You will use strong problem-solving skills and ability to pivot services as needed.
- You will establish rapport and maintain effective relationships with members, staff, volunteers, visitors, and community partners.
What You’ll Bring:
- Education and Experience.You are attending or are a graduate of university or college program in Kinesiology, Physical Education, or Fitness related field.
- It is required that you have a valid Personal Training Certification and/or Group Fitness Certificationfrom CSEP, CPTN, Can Fit-Pro, or similar association. Nutrition, Spin Certification, Senior Fitness, Active Aging, Heart Wise, or related certifications are an asset.
- You are proficient in Microsoft 365 and have knowledge of ACTIVENet or similar recreation management software.
- Empathy and Compassion. You exhibit a high level of emotional intelligence, cultural sensitivity, and an awareness of barriers to success, including learning limitations.
- You inspire confidence, resilience, and self-esteem in clients through respect, acceptance, and focus on strengths and achievements.
- You have exceptional interpersonal and relationship-building skills with a proven ability to establish rapport with people of diverse backgrounds.
- Communication and Collaboration. You have outstanding verbal and written communication skills and are comfortable presenting to large groups.
- You can make connections with peers, leaders, and stakeholders, and can work collaboratively with multi-disciplinary teams.
- You can facilitate decision-making, collaborate across teams, and achieve results through teamwork, effective negotiation, and problem-solving.
- You are an effective team player and leader with a positive attitude whose interactions demonstrate accountability, authenticity, and collaboration.
- Organization. You have superior administrative skills demonstrating thoroughness and attention to detail.
- You can manage multiple demands and tight timelines through effective planning, organizing and time management skills, and can work independently without close supervision.
- You are self-motivated, and results-oriented; you demonstrate initiative and contribute to a work environment that values and encourages innovation.
- Administrative Requirements. It is required that you have a current and clear criminal record check for the vulnerable sector to work at Abilities Centre.
- It is required that you have a current and valid certification for First AID and CPR C/AED.
- Availability. You must be available to work weekdays, evenings, and weekends
Deadline to Apply: Wednesday July 9, 2025
