General Manager, Regional Performance

CATSA-ACSTA • Vancouver, British Columbia, CA • 1d ago

The Canadian Air Transport Security Authority (CATSA) has 1 (one) exciting fixed-term opportunity up to September, 21, 2026 within the Operations branch at the Vancouver International Airport.

This position represents an opportunity for career-driven individuals seeking a position within an organization that inspires growth and promotes excellence to make a difference and contribute to CATSA’s unique culture as it strives to excel in air transport security.

Why is CATSA a great fit for you?

CATSA is a world leader in aviation security, mandated to protect the public by delivering security screening operations at 89 designated airports across Canada. As a Crown corporation, CATSA is accountable to Parliament through the Minister of Transport.

We champion innovation and creativity and offer a welcoming and inclusive workplace where employees can be their true selves and take pride in being part of a mission that matters.

If you are a motivated professional seeking a position within a multifunctional and collaborative environment and you are looking for the next great adventure, CATSA is the place for you!

Summary of responsibilities:

The General Manager, Regional Performance is responsible for leading, developing, and motivating high performing teams through the delivery of consistent training, coaching and feedback. They are responsible for directing the operational activities of the training and quality teams to align with the strategic initiatives of the organization. They will drive quality performance and efficiency by partnering with people leaders to outline a scorecard that measures key performance indicators and behaviors. This includes managing operational performance through data collected via quality assurance, Hold Baggage Screening (HBS), Non-passenger Screening (NPS) and Pre-Board Screening (PBS) testing. The General Manager, Regional Performance is also responsible for the continuous improvement, documentation and delivery of the National Training and Certification Program (NTCP). The General Manager, Regional Performance performs all other duties and responsibilities related to the position as required.

What you need to succeed

To qualify for the position, you must have:

Graduation from a recognized college or university with a specialization in Adult Education, Training Business Administration, Operations Management or another speciality relevant to the duties of the position.
A minimum of ten (10) years relevant work experience.
A minimum of five (5) years of managerial/leadership experience.
A demonstrated ability to manage teams with autonomy and drive results through team delegation and collaboration.
Proven experience analyzing data, trend analysis, and presenting information in a functional format for both front line leaders and executive team members.

This position is best suited to individuals with the following skills and abilities:

Effective people leadership and motivational skills
Strong ability to effectively position work in wider context of organizational priorities and mandate
Strong ability to collaborate and coordinate multiple complex and sensitive files
Ability to manage priorities efficiently
Very high attention to detail and sense of urgency
Ability to exercise good judgment in a fair, objective and consistent manner
Diplomacy, tact and discretion
Effective communication skills, both written and verbal
Organized, critical thinker, self-disciplined, and results-oriented
Strong creative and problem-solving abilities
Ability to analyze and provide recommendations
Ability to persuade, engage and influence others
Ability to anticipate others’ needs and proactively act upon this knowledge
Excellent MS Office skills

Valuable skills include:

Knowledge of CATSA's mandate and priorities, as well as an awareness of relevant legislation affecting CATSA.
Experience in an airport or security environment.
Demonstrated experience in adult learning and training delivery.
Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations, etc.).
Working knowledge of blended and hybrid learning methodologies.
Knowledge and experience in program management, program evaluation including budget development and monitoring.
Managerial experience in performance management, quality assurance, logistics and transport, security, or other highly regulated business environments.
Successful experience in planning and organizing a large workforce in a detail-oriented work environment.
Knowledge of the aviation industry and the related regulatory and security issues.
Experience working with learning management systems or other computerized systems that are designed to assist in the registration, delivery, record management and tracking of clients.
Experience working in a work schedule environment, including in-office operation, weekends and holidays, based on business need.

Specific work requirements

Ability to work overtime as required;
Ability to travel as required
Language Profile: AABA;
Ability to obtain and maintain a Secret security clearance; and
Be a Canadian citizen or permanent resident.

How to apply:

If you feel you are the ideal candidate for this position, please click on the following link to submit your application before August 28, 2025 by 11:59pm EST.

Additional information:

Please note that candidates that meet all the position requirements, including the language profile, will be given first consideration however, we invite all interested candidates to submit their applications;
While we appreciate all the candidates’ interest, only those being considered in the process will be contacted;
CATSA will use this opportunity to establish a candidate pool that may be used to staff permanent or fixed-term positions with similar responsibilities and qualifications;

Related Jobs

Gestionnaire principal, Rendement régional

CATSA-ACSTA • Full-time • Vancouver, British Columbia, Canada • C$ 126,113 - C$ 157,642 / year • 1d ago

1d ago

Apply

Power Line Technician Pre-Apprentice

BC Hydro • Full-time • Surrey, British Columbia, Canada • C$ 33.78 / hour • 2d ago

Government and Public Administration

2d ago

Apply

Senior Full Stack Developer

BCAA • Full-time • Burnaby, British Columbia, Canada • C$ 97,384.68 - C$ 121,730.88 / year • 14h ago

14h ago

Apply

Customer Success and Sales Operations Manager

BCAA • Full-time • Burnaby, British Columbia, Canada • C$ 92,000 - C$ 115,000 / year • 2d ago

2d ago

Apply

Road Assist Fleet Technician

BCAA • Full-time • Burnaby, British Columbia, Canada • C$ 66,515.04 - C$ 83,143.80 / year • 4d ago

4d ago

Apply

Interaction Designer/Developer

Farm Credit Canada • Full-time • Vancouver, British Columbia, Canada • C$ 92,310 - C$ 124,890 / year • 6d ago

Financial services

6d ago

Apply

Associate Manager, BCAA GO & Rewards Marketing

BCAA • Full-time • Burnaby, British Columbia, Canada • C$ 66,515.04 - C$ 83,143.80 / year • 6d ago

6d ago

Apply

Product Marketing Coordinator

BCAA • Full-time • Burnaby, British Columbia, Canada • 1w ago

1w ago

Apply

Temporary Full-Time Fleet Support Services Coordinator (Overnight Shift)

BCAA • Full-time • Burnaby, British Columbia, Canada • from C$ 22 / hour • 2w ago

2w ago

Apply

Chemical Delivery Driver

Nutrien • Delta, British Columbia, Canada • C$ 25 - C$ 35 / hour • 3w ago

3w ago

Apply