Position:Help Desk Technician
Location: 1 Jim Flaherty St., Whitby, ON
Assignment: Part-time, Hourly
Pay Rate:$21.83 per hour. We also offer a flexible work environment and access to our superb sport, fitness, and recreational facilities.
Start Date: October 2025
You Belong!
We exist to unlock potential through the innovation of accessibility and to create a better, barrier-free life for all Canadians. We strive to achieve this by reimagining accessibility and redefining the way Canadians live, work and play. Our organization values being person-centred, genuine, flexible, innovative, and collaborative.
As an equal opportunity employer committed to diversity and inclusion, we welcome and encourage applications from all persons, including but not limited to persons with disabilities, racialized and Indigenous persons, persons of any gender identity and sexual orientation, and newcomers. We provide variations and accommodations at all stages of the employment and are committed to improving our process to be more accessible and equitable.
We understand that no one will ever meet all the qualifications or feel completely confident in performing every duty listed, and that’s okay! We are committed to the ongoing learning and development of our employees and gladly provide on-the-job training and mentorship. Unless it says required (bolded for emphasis), please do not let any other qualification or duty discourage you from applying.
If you have any issues with the online application or have any questions about the job, please email careers@abilitiescentre.org. We look forward to learning more about you and how you may be the person we’re looking for through your application!
The Position:
Reporting to the Manager, IT, the Help Desk Technician, will be responsible for assisting our IT helpdesk. They will use their strong technical knowledge and communication skills to understand problems and explain solutions to Abilities Centre end users (staff, volunteers, and placements students).
What You’ll Do:
- Track and EvaluateYou will evaluate documentation and look for patterns to stop repeated issues.
- You will record, track, and document the service desk incident-solving procedure, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
- You will perform configuration of Active Directory infrastructure (i.e., AD replication/DNS troubleshooting, event log monitoring, OU maintenance, and creating, modifying and deploying of Group Policies.
- You will review system audit logs, documents and action events as required.
- You will track and upkeep current IT inventory equipment with the latest standards.
- You will help maintain VOIP systems.
- SupportYou will serve as the first point of contact to support Abilities Centre end users (staff, volunteers, and placements students) in their IT Help Desk requests and perform hands-on fixes at the desktop level.
- Abilities Centre is a hybrid environment, working alongside the Manager, IT you will help manage, administrate, and collaborate new changes to our constantly improving network. This will include Azure, PowerShell, Exchange, and Microsoft Admin Centre.
- You will assist the Manager, IT with racking and stacking of equipment.
- CollaborationYou will actively participate in meetings and provide additional administrative support as needed.
- You will establish rapport and maintain effective relationships with members, staff, volunteers, and community partners.
- You will work collaboratively with the Manager, IT to develop, review, revise, and operationalize quarterly plans.
- You will support the Manager, IT toidentify and foster strong partnerships and working relationships with stakeholders whose vision and values align with Abilities Centre.
- Other duties as assigned by the Manager, IT.
What You Bring:
- Education and knowledge. You have acollege or University Diploma/Degree in Information Technology, current certification in Cisco/Microsoft Products, Comptia A+ or relevant certificate(s).
- You have experience working with or knowledge of Cisco Meraki
- You have experience creating, editing, and modifying group policy, troubleshooting printers, scanners, and other input/output devices, and experience working with Active Directory.
- You have experience administering IT support in a hybrid work environment.
- Communication and Collaboration. You have outstanding technical writing and verbal communication skills and are comfortable presenting to large groups.
- You can make connections with peers, leaders, and stakeholders, and can work collaboratively with multi-disciplinary teams.
- You can facilitate decision-making, collaborate across teams, and achieve results through teamwork, effective negotiation, and problem-solving.
- You are an effective team player with a positive attitude whose interactions demonstrate accountability, authenticity, and collaboration.
- Organization. You have superior administrative skills demonstrating thoroughness and attention to detail.
- You can manage multiple demands and tight timelines through effective planning, organizing and time management skills, and can work independently without close supervision.
- You are self-motivated, and results-oriented; you demonstrate initiative and contribute to a work environment that values and encourages innovation.
- Administrative Requirements. It is required that you have a current, clear criminal record check for the vulnerable sector from the last 6 months.
- You are flexible regarding work schedule, including days, evenings, and weekends.
- You have access to reliable transportation.
How to Apply:
