Job Description
Integrated Wait List Worker
Human Services – Housing Services
CUPE LOCAL 966
Status: 5 Temporary Full Time - up to 24 months
Salary Range: $61,104 to $71,810 per annum ($33.57/hour - $39.46/hour)
Work Mode: Hybrid *see below for more details about this work mode.
Location: 10 Peel Centre Drive, Brampton
Hours of Work: 35 hours per week
Who we are: Housing Services leads service system planning and management of housing and homelessness programs and services with a view to policy and service integration. Helps improve these services through effective planning, based on local information and research about the needs of Peel’s many different communities.
“Housing Services is passionately committed to ensuring stable, affordable, appropriate housing and supports in Peel. We manage a collaborative system of care focused on delivering services with compassion and respect in a way that preserves dignity.”
The Role: The Integrated Wait List Worker connects applicants to the appropriate resources and provides case management support to those on the priority and centralized wait lists for Housing subsidy programs. Work is completed in accordance with the Housing and Children’s Services policies, procedures and Ministry legislation and guidelines. The Integrated Wait List Worker provides prompt efficient service to meet individual applicant’s needs using a holistic approach.
What you will do in this role:
- Receive, review, and determine initial eligibility for Housing applicants; placing them on the centralized wait list
- Receive referrals for Child Care subsidy from Children’s Aid Society, shelters and Ontario Works, and manage these applicants as priorities for the Child Care wait list
- Respond to applicant enquiries regarding status on the centralized wait list
- Provide prompt efficient service to meet the individual applicant’s needs
- Assess emergency needs and make appropriate referrals as necessary, both to internal and external resources
- Update relevant data changes, such as income and family composition
- Deal compassionately with all applicants, respond tactfully and diplomatically to inquiries and resolve complaints
- Ensure the integrity of the placement process, e.g. monitor wait list use by Social Housing Providers to ensure selections are made according to approved processes
- Maintain relationships and respond to questions from community partners and elected officials
- Provide support to Social Housing Providers regarding wait list technology and procedures
- Assist with completion of client applications for Child Care and/or Housing subsidy programs when necessary, both by telephone and in person
- Assist in providing community resources to identified pending eviction situations
- Respond to Tier 2 calls from the Customer Contact Centre regarding subsidy programs as necessary
- Prepare statistical reports as necessary
What the role requires:
- Requires post secondary education in a Human Services or a related field; may be equivalent to a high school diploma, plus 1-2 years of formal education in such field.
- Computer skills including Client Management System, Social Assistance Technology, Ontario Child Care Management System, DOMDOC, and MS Office Programs
Skills/Abilities:
- Ability to assess and identify issues and respond quickly and appropriately
- Knowledge of relevant legislation/policy/procedures including MFIPPA, the Ontario Works/Ontario Disability Support Program/Day Nurseries, Housing Services, and Residential Tenancy Acts
- Excellent verbal and written communication skills
- Excellent organizational and time management skills
- Ability to work independently and in a team environment
- Ability to exercise judgment to support good decision making
- Assessment and Problem solving skills
- Mathematical skills to calculate eligibility for subsidy
- Knowledge of all Human Services program areas including Early Learning and Child Care, Financial and Employment, Social Housing and Homelessness
- Knowledge of Regional services
- Knowledge of community resources
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
Perks @ Peel and why you will love working for us:
- Voluntary enrolment into OMERS pension plan
- Supportive leadership and a culture of respect and inclusion
***Preference will be given to qualified applicants who are currently in the bargaining unit.***
This position is a bargaining unit position represented by CUPE Local 966. Continuous employment is not guaranteed and may be subject to layoffs as outlined in the Collective Agreement Article 15.
Be bold. Think big. Join us.
Work Mode & Job Location: at 10 Peel Centre Dr., Brampton, ON. In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.
It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.
Interview: Our recruitment process will be through virtual technology.
Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.
If this opportunity matches your qualifications and experience, please apply on-line.
About Us
Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.
We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.
Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.
Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.
Additional Information
Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca
Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.
