Join Our Team and Make a Meaningful Impact: Enrich Lives with Our Nonprofit Organization!

Are you passionate about making a tangible difference in the world? Rocky Mountain Adaptive (RMA) is a not-for-profit organization whose mission is to enable individuals living with physical, sensory, and neurodivergent challenges to participate, learn and excel in mountain sport and recreational activities in the Canadian Rockies. As a multi-sport, year-round organisation who provides access to mountain sport and recreation, RMA offers adaptive sports equipment, specialised instructors, trained volunteers and unique training opportunities. Activities include biking, canoeing, hiking, kayaking, skiing, snowboarding, swimming, and much more! We are driven by our commitment to becoming the ‘go-to’ organization for accessible outdoor mountain experiences, and are dedicated to turning our vision into reality.

Start Date: August 17, 2026

Term: Full Time Permanent

Timescale: 40 hours per week

Location: Canmore, Alberta (60% in-person required, hybrid work-from-home available)

Working Conditions: Shared office environment

Wage: $48,000 - $51,000 annual salary (commensurate on certifications and experience)

Perks & Benefits: Comprehensive benefits package, paid vacation, hybrid work-from-home available, personal cell phone allowance, annual bonus incentive program, access to pro deals, use of program equipment on personal time (as available), access to shared office computers

Report to: Operations Manager

Position Overview

The Bookings Coordinator will function as the primary point of contact between RMA and our community of program users, through the management of lessons and activities in our booking software system. This role will liaise with participants regarding all stages of their booking, manage all participant billing and paperwork, and liaise with partner organizations or external facilities about booking details and logistics. This role will also be responsible for system management and registration set up, as well as regular program reporting and pricing analysis. The person in this role should be a strong communicator and team player, with an exceptional eye for detail and logistics, and will work regularly with the other members of the programming administration team.

Roles & Responsibilities

Manage lessons and activities in booking software system
Confirm new bookings, and receipt of all required paperwork and information
Facilitate billing and invoicing to participants
Manage participant paperwork
Communicate with participants on booking details - answer questions and provide information through email, phone calls, and booking system direct communication.
Coordinate booking logistics, with other programming administration team members
Confirm activity needs with other team members (staffing, volunteer support, equipment and transportation needs, location considerations)
Liaise with partner organizations, external facilities, and/or programming locations about participant details and activity logistics.
Execute medium to long term program planning, with other programming administration team members
Coordinate special group bookings and camps, including pre-planning of activity needs with other team members (staffing, volunteer support, equipment and transportation needs, location considerations)
Use data analytics to inform seasonal program pricing analysis
Manage booking software system, including back-end set up for seasonal registrations
Use data management to facilitate regular reporting
Create monthly, quarterly, and annual reports on all programming activities, through booking system and Excel (using pivot tables)
Provide programming activity and participant data to other staff as needed (for website, newsletters, grant applications, reports to funders, and more)
Assist with general administrative tasks
Monitor RMA’s general info phone, and email account

Requirements & Qualifications

Mandatory:

Clear Vulnerable Sector Check
Minimum 1 year experience in an administrative role
Meticulous attention to detail, and ability to maintain organization of concurrent projects
Excellent written and verbal communication skills
Strong technological proficiency - Microsoft Excel, experience with booking software systems
Take ownership of individual tasks, while ensuring collaboration and integration with team members
Proven ability to quickly grasp and apply new systems and processes
Customer service experience, and proven customer service skills

Ideal:

Experience with Google Workspace
Experience with Checkfront booking system
Experience working with people with physical, sensory, and/or neurodivergent challenges
Knowledge of adaptive mountain sports

We are an all abilities organization and welcome all applications. We positively encourage individuals living with disabilities as well as other minority groups to apply. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Rocky Mountain Adaptive

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Bookings Coordinator