Job Description
Analyst, HR Employee Service Centre
Human Resources- Corporate Services
Status: (2) Contract Full Time, up to 13 months
Salary Range: $78,336 - $97,920 per year + plus comprehensive benefits
Work mode: Hybrid* see below for more details about this work mode.
Location: 7120 Hurontario Street, Mississauga
Hours of work: 35 hours per week
Who we are: Human Resources partners with clients to achieve outcomes and create a positive employment experience that is built on trust, respect and teamwork.
What you will do in this role:
As an Analyst, HR Employee Service Centre, you will play a critical role in transforming complex Human Capital Management (HCM) data into actionable insights. You’ll leverage your deep HCM knowledge and analytical expertise to optimize HR service delivery, support strategic decision-making, and ensure operational accuracy in pay-impacting processes.
Key Responsibilities:
- Drive Insightful Decision-Making: Partner with HR Service Delivery stakeholders to design and deliver impactful reports and dashboards that inform business decisions and drive workforce strategy.
- Ensure Payroll Accuracy: Collaborate with Coordinators to audit all payroll-impacting entries, ensuring accuracy and compliance before pay finalization.
- Optimize HR Processes: Lead gap analyses, define user requirements, and implement improvements across ESC and payroll processes, procedures, protocols, and training.
- Lead Key Annual Programs: Manage the operational delivery of critical initiatives including the annual Performance Management Program, Collective Agreement wage increases, Band Minimum Adjustments, and Lieu Time payouts.
- Validate and Test Solutions: Conduct rigorous user acceptance testing (UAT) on complex queries, new dashboards, and system updates to ensure data integrity and functionality.
- Enable Data Literacy: Create training materials and deliver workshops to help HR professionals and leaders interpret and utilize workforce data effectively.
- Consult and Collaborate: Work with business leaders and subject matter experts to design customized solutions for reporting needs, ensuring relevance and strategic alignment.
- Deliver Ad Hoc Analysis: Respond to data requests with high-impact visuals and insights by collecting, normalizing, and interpreting workforce data.
- Monitor and Support Leave Management: Analyze sick leave data in collaboration with the Absence & Position Management team to support both union and non-union leave programs.
- Build HCM Queries: Develop and run complex queries within HCM systems to support reporting and analysis needs.
- Translate Data into Action: Conduct deep-dive analyses, extract trends, and translate data into compelling stories for non-technical audiences.
- Facilitate Requirement Gathering: Lead workshops to capture business needs and produce clear documentation for solution development.
What You Bring:
- Expertise in HCM systems and processes
- Strong analytical mindset with the ability to interpret large data sets
- Proficiency in data visualization tools (e.g., Power BI, Tableau) and Excel
- Excellent communication skills with a talent for explaining technical information to non-technical stakeholders
- A proactive approach to problem-solving and continuous improvement
What the role requires:
- Post-Secondary Education or diploma in related discipline
- Three (3) years of experience analyzing employee transactional data in a Human Resources environment or an equivalent combination of education and experience
- Working knowledge of SAP Success Factors and/or PeopleSoft HR Applications, Parklane (Health and Safety Application), JBS (Scheduling Application) and/or others in the market
- Experience and understanding of union reporting and collective agreements (preferred)
- In-depth knowledge of developing queries (PeopleSoft, SQL, etc.)
- Combination of education and experience may be considered
Skills/Abilities:
- Detail-oriented analyst with strong research, problem-solving, and data visualization skills Proficient in Microsoft Power BI, Excel (including Power Query), and HCM systems
- Experienced in handling large HR datasets and translating insights into actionable dashboards
- Strong communicator with excellent organizational, project planning, and teamwork abilities
- Self-motivated, customer-focused, and committed to diversity, equity, and inclusion in every aspect of work
Apply now and help us build a better tomorrow with the Region of Peel! Join us—be bold, think big, and help shape a better tomorrow.
Perks That Make Work Fun (and Your Life Easier)!
At Peel Region, we believe in taking care of you. Here's what you'll enjoy when you join our team:
- Top-Notch Benefits: Comprehensive Health, Dental, and Vision plan (yes, even psychological health coverage) — starting on your very first day!
- OMERS Pension Plan: Voluntary enrolment to help secure your future with peace of mind.
- Vacation Time That Grows: Start with 3 weeks of vacation per year— because work-life balance is important!
- Personal Days Just for You: Enjoy 3 paid personal days and floating holidays to recharge whenever you need.
- Wellness First: Flexible hours to fit your lifestyle and prioritize your health and well-being.
- Performance Pays Off: Annual performance reviews with merit increases — your hard work is recognized and rewarded!
- Supportive, Respectful Culture: Work in an environment where leadership truly cares and inclusivity is celebrated.
- Learning & Growth: Access to tuition reimbursement and tons of development resources to keep you growing — whether in your career or on a personal level.
We’ve got you covered — because we know happy, healthy people do their best work! 🎉
In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.
It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.
The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.
Interview: Our recruitment process will include video conference technology
Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.
If this opportunity matches your qualifications and experience, please apply on-line.
About Us
Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.
We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.
Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.
Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.
Additional Information
Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca
Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.
