Canada Revenue Agency is looking to fill various Bilingual Agent & Officer positions at the Winnipeg Tax Centre

Canada Revenue Agency • Full-time • Winnipeg, Manitoba, Canada • 3w ago

For a description of key terms used on CRA job notices, go to Definitions for job seekers.

About The Job

The CRA is committed to providing an inclusive and barrier-free work environment with a diverse workforce that reflects the Canadians we serve. It starts with the hiring process. To find out more about the CRA's actions in support of Employment Equity (EE), diversity and inclusion (DI), and read testimonials from our employees and executives, please visit the following CRA web sites: Employment equity, diversity and inclusion and Our workforce testimonials - Canada.ca.

We encourage you to complete the EEDI Staffing questionnaire as part of your application if you wish to be considered for appointments using the EE and/or DI staffing requirement in this process. Also, ensure that you have provided consent in the EEDI staffing questionnaire for your EEDI information to be used for screening or selection. If you do not complete the questionnaire, you will not be considered for any appointments using the EE and/or DI staffing requirement in this process. If you decide to modify your response or fill out this questionnaire at a later date, please notify the contact listed at the bottom of this notice of job opportunity.

CRA's National EE Staffing Strategy strives to eliminate gaps for the four EE designated groups: Indigenous peoples, persons with disabilities, members of visible minorities, and women. Where an EE gap exists at the time of appointment, EE may be used as an appointment criterion for permanent and temporary appointments over six months made through this process.

Employees are required to work on-site at a CRA-approved location a minimum of three days per week or 60% of their regular monthly work schedule. Individual exceptions may be granted based on individual circumstances and the nature of the work being performed.

Intent of this Staffing Process

We are currently seeking qualified and motivated candidates to fill various bilingual positions at the SP-03 and SP-04 levels at the Winnipeg Tax Centre. The purpose of this process is to staff various term (temporary) positions. No permanent offers will be made from this staffing process.

Many of the positions being staffed from this process are located in a high-volume, production based office environment.

Some Of The Key Responsibilities Include

Taxpayer telephone interaction
Reviewing and inspecting populated forms and documents that may require corrective action
Identifying and escalating issues when necessary, and conducting research through internal and external sources to resolve issues

Most positions require the use of various computer systems and programs, including, but not limited to Microsoft: Outlook, Teams, Word, and/or Excel.

This staffing process will be primarily used to staff various full-time positions at the Winnipeg Tax Centre located at 66 Stapon Road, Winnipeg, MB.

The Following Pools Will Be Created From This Requisition

Bilingual Imperative SP-03
Bilingual Imperative SP-04

The pools established from this staffing process may be used to staff similar or lower level positions.

When you apply to this staffing process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

To apply

Who Can Apply

Any individual residing in Canada, and Canadian citizens and permanent residents residing abroad;

Preference for appointment will be given to veterans first, followed by Canadian citizens, and permanent residents.

Please note that this process will be used to staff positions in Winnipeg, Manitoba only. In accordance with CRA's hybrid working model, employees would be required to physically work at their designated office location in Winnipeg, Manitoba a minimum of three days per week.

If you are a candidate from the general public, you will have to pay for any expenses related to your participation in this staffing process, as well as any relocation costs if you receive an offer of employment from this process.

Qualified members and former members of the Canadian Armed Forces who receive an offer of employment are not entitled to relocation costs from the CRA. They may, however, be entitled to a final relocation from the Department of National Defence.

Candidates are encouraged to submit their online application, education credentials, valid SLE results if available and all required documents as soon as possible as the closing date and time on this notice of job opportunity may change. Candidates will be screened against the prerequisite staffing requirements on an on-going basis. If you meet the prerequisite staffing requirements, you will be invited to an assessment.

Important: candidates are responsible for ensuring that their candidate profile is up to date with accurate and current information including:

Current mailing address
First Official language
Preferred language for correspondence
Preferred language for assessments

Please note that candidates will not be solicited for incomplete or missing information.

Education

Successful completion of a secondary school diploma

Some Positions Require The Following Additional Educational Requirements

Successful completion of the following courses or field of studies from a recognized postsecondary institution or from a recognized professional accounting association:
Chartered Professional Accountant (CPA) Introductory Financial Accounting or FA1 or Introductory Accounting or Introductory Financial Accounting.

Foreign Education Credentials

If you have foreign education credentials, you must have your education credentials confirmed by a recognized credential assessment service and provide proof of Canadian equivalency to the staffing board. For more information, visit the Canadian Information Centre for International Credentials.

Any applicable fees are your responsibility.

Proof of Education

Candidates are responsible to ensure that clear and legible electronic copies of their education credentials are uploaded as attachments into the education factor(s) in the education section of their candidate profile. This proof may include a copy of your secondary school diploma; official transcript; secondary school equivalence test; or degree, applied degree or diploma from a recognized post-secondary institution. Failure to do so by the close of this notice of job opportunity may result in your application not being given further consideration.

Your name in your CRA candidate profile should match the name on your government issued photo ID and your education credentials. If it does not, please correct your name in your candidate profile by logging in to the Careers website or contact the staffing board with any questions/concerns. If your education credentials show a different or former name, please provide proof of legal name change (i.e. Certificate of Change of Name). Failure to upload and/or to provide supporting document(s) may result in your application not being considered further.

Please review the following link for additional information: How to maintain your candidate profile - Canada.ca

Language Requirements

Minimum Bilingual Imperative

SP-03: BBB / BBB
SP-04: BBC / BBC

Candidates must be proficient in both English and French, and able to demonstrate their ability to work in both languages. Candidates who do not currently hold valid second language evaluation (SLE) results, will be required to complete language testing as part of this staffing process.

Candidates who have previously completed the SLE through the PSC are requested to attach their official results to their application. You may request a copy of your result from the PSC at: Second language evaluation in the public service - Canada.ca

Want more information on bilingual requirements, please see the Definition of Language Requirement.

Try Now! Get an idea of your second language levels through our online self-assessment.

Experience

Essential staffing requirements

No experience required

Assessment

If you have a limitation that may impact your performance during an assessment, such as a test or interview, you may require an accommodation, and we encourage you to ask for it. Assessment accommodations are designed to remove the obstacles without altering the criteria being assessed so candidates with limitations can fully demonstrate their abilities. If we invite you to be assessed, we will send you more information on how to request accommodation measures throughout this staffing process.

Each request will be individually reviewed. You will be asked to provide information regarding your limitations to be reviewed by a trained assessment accommodation advisor. If needed, professional documentation may be requested to determine the appropriate accommodation measures. All information will be kept confidential.

For examples of assessment accommodations, please visit: Accommodation during an assessment as a candidate.

Minimum Staffing Requirements

Performance validation, if required
Suitability based on previous employment with the CRA*
If you are a former CRA employee and your most recent CRA employment period ended in one of the following ways, a case-by-case review will be conducted to determine if the reason(s) for your end of CRA employment impact(s) your ability to meet the staffing requirements for the positions being staffed through this staffing process:
Rejection on probation
Termination of employment for incompetence
Termination of employment for misconduct

Essential Staffing Requirements For SP-03 And SP-04 Positions

The essential staffing requirements indicated below will be assessed during the process and may be used to identify candidates for positions.

CRA Administrative Support 1 (KFEL-02): Entry-level test on cognitive abilities, and behavioural competencies (Korn Ferry Unsupervised Internet Test)
Second Language Evaluation
Interpersonal Skills
Organizational Fit
Ability to Communicate Effectively / Oral Communication

Additional Essential Staffing Requirements For SP-04 Positions

Situational Judgement Test – Recruitment Version (CRA)

Asset Staffing Requirements

Asset staffing requirements may also be assessed during the staffing process and may be used to identify candidates for positions.

These May Include But Are Not Limited To

Experience relevant to the position being staffed
Budgetary considerations
Minimize business disruption

Asset staffing requirements may be used at any stage of the staffing process, including to screen applications for further consideration or to identify a candidate for a position.

You will be notified in advance of any additional asset staffing requirements that may be evaluated.

Additional Information

Assessments are expected to begin in January 2026. You must notify the staffing board of any vacation plans or change in contact information during this staffing process. If for any reason you are unable to attend any scheduled assessment session, it is your responsibility to inform the staffing board in advance. Assessments will only be rescheduled for exceptional circumstances. The staffing board will make decisions on a case-by-case basis. All interactions throughout this process, including email correspondence, may be used in the assessment of the essential staffing requirements listed above.

Conditions of employment

Reliability and Security: Reliability Status
Physically work from Winnipeg, Manitoba
Willingness to take and successfully complete training

Want to know more?

We encourage you to read Important information on staffing at the CRA to find out more about staffing processes and how to apply.

CRA employees support the economic and social well-being of Canadians, and build public trust. We have high expectations, and our employees are held to the standards of conduct outlined in our Code of integrity and professional conduct and Directive on conflict of interest, gifts and hospitality, and post-employment.

Plan ahead!Collecting required security screening documents can take time, we recommend starting this process early. More information available at:

Applying for Government of Canada jobs: after you apply - Canada.ca

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