Temporary Full-Time Membership Advisor, Contact Centre

BCAA • Full-time • Burnaby, British Columbia, Canada • C$ 21.23 - C$ 26.54 / hour • 1m ago

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We’re excited to share that we’re hiring a Temporary Full-Time Member Service Representative for our Member Contact Centre! This role is on-site in our Burnaby Head Office.

This role is anticipated to begin in March and run through late August or September, depending on candidate availability.

As Membership Advisor you’re part of the Member-facing team that delivers exceptional Member experiences every time. You are a membership professional who will create lasting relationships with BCAA Members through consultation, support, and sales of BCAA products.

Who you are:

You’re passionate about delivering exceptional Member experiences.
Meeting sales and customer satisfaction targets is second-nature for you.
You have excellent verbal and written communication skills.
You’re an analytical thinker with sound judgment and decision-making skills.
A fast-paced environment with shifting priorities is no problem for you.

What you’ll do:

Collaborate with a team that is passionate about igniting unparalleled Member loyalty.
Sell BCAA memberships and entitlement products such Trip Tiks (auto travel route planning), maps, tour books and camp guides.
Renew BCAA memberships by reviewing current coverages and making recommendations.
Cross-sell products and develop business leads for the future.
Process payments and documents.

What you bring:

Completion of Grade 12
Minimum three-months experience in a sales or service environment
Intermediate knowledge of MS Office 365

The hourly rate range for this position is $21.23 to $26.54 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position may be eligible for a performance bonus target of 10%, with the opportunity to earn up to 17.5%.

What we offer:

The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
Career and personal development to help you grow and reach your goals.
Incentives that recognize team and individual sales and performance.
Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

*for permanent employees

We’re always looking for amazing people like you. Apply today!

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com.