Client Services Coordinator
Full Time Contract
Administrative
Aurora, ON, CA
Requisition ID: 1123
ApplySalary Range:
$50,000.00 To $55,000.00 Annually
Title: Client Services Coordinator, Construct
Job Status: Full Time, 21 Month Contract, March 2, 2026 - December 4, 2027
Hours of Work: 40 Hours/Week
Job Region: All Blue Door Locations (Aurora, York, Peel, and Durham Region, and Remote)
Salary: $50,000-$55,000
Construct is an Employment Social Enterprises within Blue Door that fosters a labour market attachment for individuals facing barriers around employment in York, Durham, and Peel Region. Construct provides training, supportive employment opportunities, wrap- around supports, and assisting participants to gaining an apprenticeship and/or employment in the construction trades.
Blue Door is a not-for-profit registered charitable agency governed by a volunteer Board of Directors. We have been an integral part of our community providing essential emergency shelter services since 1982. Blue Door’s mission is to support people who are at risk of or experiencing homelessness to attain and retain affordable housing.
Job Summary
Reporting to the Manager, the Client Services Coordinator, will be responsible for the day-to-day social components of the program. This includes providing 1:1 support to address the needs of Construct participants, developing employment goals/outcomes, and performance tracking. The applicant must be willing to address issues head on and actively seek ways to support program participants. This person must be a team player – participating in team meetings, providing new ideas on how to enhance and improve the program, as well as being flexible in completing various tasks as needed with a consistency and within the values, goals and mission of the organization.
Responsibilities
- Be the social arm of the program, leading mental health and social support for program participants, providing daily check-ins, coaching, and ensuring individual safety and well-being.
- Conduct regular one-on-one sessions with participants to identify barriers, set personal and professional goals, and support ongoing engagement in the program.
- Facilitate informal counseling sessions and well-being workshops aimed at promoting independence, resilience, and healthy relationship-building.
- Lead participant recruitment efforts, including application screening, waitlist management, interviews, and intakes.
- Collaborate with the Manager of Training and Employment, along with other support staff, to ensure comprehensive, consistent support for each participant.
- Provide individualized wraparound supports to help participants overcome obstacles that may affect program participation and/or employment readiness.
- Assist participants with career planning, job search strategies, and employment skills development.
- Work in partnership with employers and program partners to secure employment placements and opportunities for participants.
- Foster a lasting sense of community by engaging program alumni and supporting their continued growth.
- Collaborate with on-site staff to proactively address any interpersonal or cultural challenges, including conflict resolution
- Utilize effective conflict resolution skills in accordance with (Crisis Prevention Intervention (CPI) training.
- Work with support staff in connecting participants with existing community supports and services as needed.
- Examine new opportunities helping the program grow and continue to build out the resources and supports offered to program participants.
- Support clients to navigate community supports and services.
- Other duties as assigned
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Respect and Professionalism
- Maintain professionalism in the workplace.
- Work cooperatively alongside and support all Blue Door team members and departments.
- Adherence to the mission, vision, policies and procedures of the agency.
- Able and willing to promote harm reduction practices in accordance with core standards.
- Attend internal staff meetings and staff training as required.
- Maintain the confidentiality of all client and agency information.
- Utilize effective conflict resolution skills in accordance with (Crisis Prevention Intervention (CPI) training.
- Foster positive and appropriate relationships with clients, colleagues, community partners and volunteers.
- Provide referrals and follow-up as necessary.
- Meets with manager on a regular basis and participates in completion of annual performance evaluation.
Occupational Health & Safety
- All employees are responsible for carrying out work in a way that does not adversely affect their own health and safety and that of others.
- All employees shall learn and understand health and safety policies and procedures and will comply with them.
- All employees must be able and willing to work within all programs and with flexible schedules
Qualifications
- Minimum Bachelor of Social Work Degree or equivalent combination of Bachelor level education and experience.
- 1-2 years work experience in a social service field.
- Knowledge of community resources available in York, Durham and Peel Region and surrounding areas.
- Ability to travel between York, Durham, and Peel Region.
- Excellent communication (oral and written), time management, problem solving, and organizational skills.
- Demonstrated computer literacy including Microsoft Office, and digital marketing platforms.
- Experience with learning management systems (Learn Dash) and social media an asset.
- Clear Vulnerable Sector Screening police check required.
- Valid Driver’s license, reliable vehicle, and insurance.
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Blue Door is committed to the development of a staff and leadership team that reflects the incredible diversity of the communities we serve. We promote the principles of intersectional anti- racism and anti-oppression and adhere to the tenets of the Ontario Human Rights Code. We both welcome and encourage applications from members of groups with historical and/or current barriers to access and equity, including Indigenous, Black and racialized people, members of 2SLGBTQIA+ communities, people with disabilities, and people with lived experience of homeless. Blue Door is a unionized work environment.
In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and Blue Doors AODA Policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.
This role is part of a focused hiring process. Applications will be accepted from February 3rd through February 18th. Please review the job description carefully as you prepare your resume and application, and ensure your submission is completed within this time period. All applications will be reviewed as received, and interviews will begin for qualified candidates as soon as possible. The position may be filled before this job posting ends. Only candidates selected for an interview will be contacted. Please submit a cover letter and resume to recruiting@bluedoor.ca.
