For a description of key terms used on CRA job notices, go to Definitions for job seekers.
About The Job
The CRA is committed to providing an inclusive and barrier-free work environment with a diverse workforce that reflects the Canadians we serve. It starts with the hiring process. To find out more about the CRA's actions in support of Employment Equity (EE), diversity and inclusion (DI), and read testimonials from our employees and executives, please visit the following CRA web sites: Employment equity, diversity and inclusion and Our workforce testimonials - Canada.ca.
We encourage you to complete the EEDI Staffing questionnaire as part of your application if you wish to be considered for appointments using the EE and/or DI staffing requirement in this process. Also, ensure that you have provided consent in the EEDI staffing questionnaire for your EEDI information to be used for screening or selection. If you do not complete the questionnaire, you will not be considered for any appointments using the EE and/or DI staffing requirement in this process. If you decide to modify your response or fill out this questionnaire at a later date, please notify the contact listed at the bottom of this notice of job opportunity.
CRA's National Employment Equity (EE) Staffing Strategy strives to eliminate gaps for the four EE designated groups: Indigenous peoples, persons with disabilities, members of visible minorities, and women. Where an EE gap exists at the time of appointment, EE may be used as an appointment criterion for temporary appointments over six months made through this process.
What To Expect When Applying For This Process
This process aims to fill Collections Contact Officer (SP0439) positions in different sectors and offices.
This job requires to communicate with taxpayers, their representatives, and third parties to gather the information required to recover outstanding amounts. Also, it implies to analyse files, resolve or refer compliance issues, and apply the policies and legislative requirements related to debt collection. The position of Collections Contact Officer requires strong negotiation skills in order to reach efficient and respectful payment agreements with clients, as well as ensure teamwork and collaboration. You must also be proficient with the Microsoft Office and comfortable working simultaneously with multiple computer systems.
If you do not have access to the links and would like a copy of the work description, please send an email to the address indicated at the bottom of this notice.
The pool established from this staffing process may be used to staff similar positions.
Language Requirements
Bilingual imperative (BBB/BBB)
The pools established from this staffing process may be used to staff similar positions.
The Benefits Of Joining The Canada Revenue Agency :
- An interesting salary scale Level SP-04 from $65,389 to $73,595
- Excellent social benefits
- An inclusive and diverse work environment
To apply
SCREENING FOR PREREQUISITES STAGE
Who can apply?
Persons living in Canada and Canadian citizens and permanent residents living abroad.
Preference for appointment will be given to veterans, Canadian citizens and permanent residents.
Employees are required to work on-site at a CRA-approved location a minimum of three days per week or 60% of their regular monthly work schedule. Individual exceptions may be granted based on individual circumstances and the nature of the work being performed.
The workplace will be determined based on the position to be staffed and operational needs :
WesternQuebecTaxServicesOffice Laval, Gatineau, Rouyn-Noranda sites;
EasternQuebecTaxServicesOffice Québec site;
CentralandSouthernQuebecTaxServicesOffice Brossard, Sherbrooke, Trois-Rivières sites;
Jonquière Tax Centre.
If you are a candidate from the general public, you will have to pay for any expenses related to your participation in this staffing process, as well as any relocation costs if you receive an offer of employment from this process.
Qualified members and former members of the Canadian Armed Forces who receive an offer of employment are not entitled to relocation costs from the CRA. They may, however, be entitled to a final relocation from the Department of National Defence.
We encourage you to submit your application as soon as possible as the closing date and time on this notice of job opportunity may change.
If you require accommodations at any point in this process, we encourage you to indicate this in your questionnaire when you apply, or contact the person mentioned at the bottom of this notice. Your request will be treated confidentially.
Minimum Staffing Requirements
The CRA's minimum education standard for SP-04 : A secondary school diploma
You must upload your proof of education in the Education section of your Candidate profile by the closing date and time indicated on this poster. Failure to do so may result in your application being rejected.
Candidates are encouraged to submit their online application, education credentials and all required documents as soon as possible. Candidates will be screened for the prerequisite staffing requirements on an on-going basis. Candidates who meet the prerequisite staffing requirements will continue to progress in this staffing process.
If You Are a Former CRA Employee And Your Most Recent Period Of Employment With The CRA Ended Under One Of The Following Circumstances, a Case-by-case Review Will Be Conducted To Determine Whether The Reasons For Your Termination Affect Your Ability To Meet The Staffing Requirements For The Positions To Be Staffed As Part Of This Staffing Process :
- Rejection on probation
- Termination of employment for incompetence
- Termination of employment for misconduct
Assessment
If you have a limitation that may impact your performance during an assessment, such as a test or interview, you may require an accommodation, and we encourage you to ask for it. Assessment accommodations are designed to remove the obstacles without altering the criteria being assessed so candidates with limitations can fully demonstrate their abilities. If we invite you to be assessed, we will send you more information on how to request accommodation measures throughout this staffing process.
Each request will be individually reviewed. You will be asked to provide information regarding your limitations to be reviewed by a trained assessment accommodation advisor. If needed, professional documentation may be requested to determine the appropriate accommodation measures. All information will be kept confidential.
For examples of assessment accommodations, please visit: Accommodation during an assessment as a candidate.
ASSESSMENT STAGE
Minimum Staffing Requirements
- Second Language Evaluation
- Performance validation
Essential Staffing Requirement
- Unsupervised customized online entry-level test from Korn Ferry (KFEL-00)
Please note that the assessment stage of this staffing process will be conducted in conjunction with staffing process 62272417. If you apply on these processes, you will be assessed only once on common elements.
If you have valid results from a Korn Ferry test, these results are not transferable. You will need to get tested again.
Asset Staffing Requirements
- Relevant experience in connection with the position to be filled, including: Internal work experience in collections at Canada Revenue Agency External work experience in collections, either private, provincial or national* Work experience in the banking field* Work experience in Bookkeeping and records*
- The experience must be gained in connection with Canadian legislation.
- Interview
- Employment Equity
- Budgetary considerations
- Start date
- Diversity and Inclusion
- Duration of appointment
- Additional education or training, such as studies in accounting
- Minimize business disruption
Conditions of employment
- Reliability/Security : Reliability Status
Important Considerations
Wearing headphones or a telephone headset is required for extended periods of time, as is constant exposure to a computer screen. In addition, you would agree to work up to 37.5 hours per week, according to a work schedule between 7 a.m. and 6 p.m, in addition to attending, following and succeeding a in-person training at the appropriate time.
Want to know more?
We encourage you to read Important information on staffing at the CRA to find out more about staffing processes and how to apply.
CRA employees support the economic and social well-being of Canadians, and build public trust. We have high expectations, and our employees are held to the standards of conduct outlined in our Code of integrity and professional conduct and Directive on conflict of interest, gifts and hospitality, and post-employment.
Types Of Staffing Requirements
Minimum : the minimum staffing requirements indicated in this notice of job opportunity are mandatory for all positions to be staffed. The minimum staffing requirements are: education, language, performance level, security status and/or clearance and suitability.
Essential : essential staffing requirements indicated in this notice of job opportunity will be assessed and may be used to identify candidates for positions to be staffed.
Asset : asset staffing requirements indicated in this notice of job opportunity may be assessed and may be used to identify candidates for positions to be staffed. You will be notified in advance of any asset staffing requirements being assessed, at the evaluation stage, that are not listed on this notice.
Communications
Information regarding the status of your application will be communicated via the candidate profile on the CRA Careers site. We strongly encourage you to verify the email address attached to your profile and to check your messages regularly for any updates.
