People Services Manager

BCAA • Full-time • Burnaby, British Columbia, Canada • C$ 100,000 - C$ 125,000 / year • 1m ago

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We are currently hiring a People Services Manager based in our Head Office in Burnaby, reporting to the Senior Manager, People Partnerships and Talent Acquisition.

Step into the role of People Services Manager, where you're not just on the sidelines but the driving force behind implementing our People Strategy. As a trusted advisor, you’ll partner with leaders to drive performance, support employee and labour relations, and enhance engagement across your client groups.

You’ll coach leaders, navigate complex people matters, and contribute to key initiatives that support our success as a top employer. Collaboration is central to this role, working across all levels of the organization to deliver meaningful impact.

Who you are:

You’re an effective communicator with the ability to build strong relationships at all levels across the organization.
You’re a critical thinker and a great problem-solver.
You work well under pressure. You can balance multiple priorities while keeping calm in a fast-paced environment where things can change quickly.
You have strong business acumen with the capability to engage effectively with leadership.
You are energetic, enthusiastic and drive employee engagement.

What you’ll do:

Forge strong partnerships with business leaders at all levels, acting as a trusted advisor and collaborator to support the strategic objectives of client groups.
Provide expert guidance throughout the entire employee lifecycle, from workforce planning and onboarding to performance management, employee and labor relations, and engagement.
Drive leadership development initiatives, coaching and mentoring organizational leaders to enhance their skills and contribute to the overall growth of the company.
Actively participate in driving and accomplishing the goals of various business units, ensuring alignment with organizational objectives and contributing to the overall success of the company.
Take the lead on projects aimed at enhancing the employee experience and further solidifying our reputation as a top employer in the industry.
Implement continuous improvement strategies in HR processes, policies, and practices, ensuring adaptability to evolving organizational needs and industry trends.
Provide coverage and administrative support for leave of absence and disability management programs, including short‑ and long‑term disability, WCB, and parental leaves.

What you bring:

Post-secondary degree in HR or business, along with a minimum five years’ directly related experience.
Extensive knowledge and experience in various human resources functions with emphasis on strategic HR partnership.
Experience working with and implementing business strategy.
Experience in employee relations.
A valid BC Driver’s License with a clean drivers abstract and ability to travel from time to time throughout BC.
Bonus Skills:
Previous management, labour relations and labour negotiations experience.

The salary range for this position is $100,000.00 to $125,000.00 per year and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 12.5%, with the opportunity to earn up to 20%.

Please note that this is a hybrid role based out of our Burnaby, BC office (3 on-site / 2 remote days). Applicants who are not located within commuting distance of our Head Office or are not looking to relocate to the Greater Vancouver/Lower Mainland/Fraser Valley region will not be considered.

What we offer:

The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
Career and personal development to help you grow and reach your goals.
Incentives that recognize team and individual sales and performance.
Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

*for permanent employees

We’re always looking for amazing people like you. Apply today!

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com.

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