Road Assist Fleet Technician

BCAA • Full-time • Kelowna, British Columbia, Canada • C$ 68,510.52 - C$ 85,638.12 / year • 1m ago

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

In this position, you’ll often be the first person our Members see when they need help. As part of an amazing network of 100 Road Assist team members, you'll share your genuine passion for helping others by providing friendly and professional roadside mechanical assistance or towing services to members of BCAA and affiliated clubs.

Be the Hero on the Road: Solve Problems, Fix Cars, Make a Difference! 

Every day brings something new in this fast-paced, hands-on role. As a Road Assist Fleet Technician (Kelowna), you’ll use your mechanical expertise and problem-solving skills to help Members get back on the road safely and efficiently. Whether changing a tire, diagnosing an issue, or arranging a tow, you’ll be the reassuring presence our Members count on when they need it most.

Enjoy a rolling 37.5-hour work week, with shifts ranging from 8 to 11.25 hours, scheduled one month in advance. Once you join our 'Shift Pick Pool,' you’ll benefit from a one-year shift lock — offering stability, predictability, and a better work-life balance.

Who you are:

You're the kind of person who pulls over when you see someone needs help. Making a difference in someone’s day makes your day too.
You’re a people person who also loves cars and is passionate about vehicle safety.
You’re a problem solver who loves a challenge. You’re organized yet flexible to take on whatever change comes your way.
You’re a team player who loves helping others and contributing to your community.
Doing things right is important to you. You care about everyone’s safety.
You’re seeking a rewarding career where no two days are the same, with lots of opportunities to learn and grow.

What you'll do:

Respond to Member requests for roadside assistance, including mechanical repairs, battery boosts, tire changes, lockout services, and towing.
Conduct detailed diagnostic assessments to identify vehicle issues and resolve appropriate solutions.
Perform automotive repairs and maintenance tasks, ensuring quality workmanship and timely completion.
Assist in all weather conditions, ensuring a positive Member experience throughout the assistance process.
Promote BCAA memberships and general information about affiliate products and services.
Report any issues and take the initiative to resolve them, seeking support as needed.
Uphold BCAA service and safety standards by ensuring BCAA vehicles, equipment, and tools are kept clean, orderly, and in good working condition.
Work rotational 24/7 shift work (including weekdays, evenings, weekends & statutory holidays).

What you bring:

Completed your high school diploma, preferably with your Red Seal Certification.
You have at least 5 years of hands-on automotive repair and diagnostics.
You’re a good driver with a clean BC Driver License Class 5.
You’re confident navigating our cities and towns while driving any size vehicle - including 5-ton trucks, tow trucks, and pickup trucks.
Capable of lifting at least 70lbs during Member service while prioritizing safety throughout the process.

Disclaimer

ICBC has moved to an insurance model that is driver based, where crashes will now follow the driver. For more information on this change and how it may affect you, please visit www.icbc.com/change.

The salary range for this position is$68,510.52 ($35.13/hr) to $85,638.12 ($43.92) [straight-rate] and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary, this role is eligible for a 5% target performance bonus paid annually, with the opportunity to earn up to 9%, along with a comprehensive Total Rewards package including 3 weeks’ vacation plus wellness and cultural days (PTO prorated based on start date), 6% RRSP matching, Defined Contribution Pension, a $300 Wellness Account (prorated), and a BCAA membership.

This is a full-time position based out of the Kelowna area. Applicants who are not located within commuting distance of Kelowna or are not looking to relocate to the Interior region will not be considered. 

What we offer:

The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
Career and personal development to help you grow and reach your goals.
Incentives that recognize team and individual sales and performance.
Flexible benefits to support your health and lifestyle, and wellness dollars to keep your body, mind and soul thriving.
A competitive rewards package including salary, performance bonus programs, pension plan, and more to help build your personal wealth.
Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

We’re always looking for amazing people like you. Apply today!

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com.

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