Case Manager, Victoria, British Columbia

Neil Squire • Full-time • Victoria, British Columbia, Canada • C$ 57,000 - C$ 62,000 / year • 1w ago

Full Time Position: Case Manager

Neil Squire Society, Victoria, BC

Neil Squire Society is a Canadian national not-for-profit organization that empowers Canadians with disabilities through the use of computer-based assistive technologies, research and development, and various employment programs. Headquartered in Burnaby, BC, Neil Squire is presently hiring for their employment program and seeking a Case Manager.

Under the direction of the National Program Manager, the Case Manager is responsible for conducting intake assessments, providing one-to-one employment counselling sessions, developing action plans with program participants, liaising with employers and marketing participants for job development. A key role for the Case Manager is to facilitate one-to-one appointments and small group sessions, if appropriate, on employment topics pertaining to Career & Personal Development, Wellness for Work and Job Development.

Topics include but are not limited to:

Career Assessment Tools
Labour Market Research
Transferable Skills Analysis
Disability Disclosure
Entrepreneurial Skills
Resumes & Cover Letter Writing
Job Search Techniques
Networking
Informational Interviewing
Interviewing
Maintaining Employment

Duties and Responsibilities:

Respond to phone calls and emails from individuals and service providers seeking information on the program
Screen clients for eligibility/suitability for program
Conduct intake assessments and initial needs determination with clients
Conduct one-on-one employment counselling sessions using various assessment tools
Develop realistic and appropriate action plans for participants, review, and revise action plan as required
Manage all aspects of client action plan and refer clients to other services as appropriate
Keep in close contact with every client. Ensure client progress is always up to date in program database
Collect required documents and assignments from clients throughout the program. Ensure client file content is in place for audit purposes
Prepare participants for employment marketing (resumes, cover letters, interview prep, etc); provide job search assistance and marketing support
Identify appropriate job leads and assist clients to access the hidden job market; support transition into employment; liaise with employers in order to generate employment leads
Market wage subsidy and non-wage subsidy employer services
Negotiate and prepare wage subsidy agreements, prepare employer documents and other required documents as needed
Provide ongoing follow-up support to clients and employers, as needed
Enter program notes and job development activities into appropriate database; maintain up-to-date employer and client databases
Manage and maintain appropriate trackers, including the screening inquiry tracker
Prepare detailed monthly and quarterly reporting on client progress in accordance with program procedures for submission to funders
Ensure all statistics, case notes, reports, consents, and other information pertaining to client documentation are completed on time and maintained in adherence to policies and procedures
Meet and network with various service providers to promote the program to increase recruitment and develop a network of resources for supported referrals
Facilitate and maintain positive relationships with community partners and organizations.
Attend local tradeshows/conferences, networking opportunities and other community events
Respond to queries from Assistive Technology Services program and refer self-referrals to provincial government online employment services portal. Refer complex cases to Burnaby office for follow-up
Other additional duties will be assigned as needed

Education, Training, Experience and Other Requirements:

Relevant Bachelor’s Degree, Diploma in Social Sciences or a related field and/or CDP Certificate OR an equivalent combination of education, training and experience is an asset
Previous experience working in employment programs and/or working with people with disabilities and other barriers to employment is an asset
Be comfortable facilitating both large and small groups on a variety of topics preparing participants for transition into the labour market
Travel throughout the Greater Victoria Region to network and attend events is required.
Willing to undergo a Criminal Record Check is a requirement
Ability to work with clients with disabilities utilizing a results-oriented focus combined with patience
Demonstrated ability to creatively solve problems and overcome challenges associated with working with multi-barriered clients
Adaptive to ongoing change, flexible, creative and able to deal effectively with transition
Knowledge of various assessment tools and community resources
Strong administration, computer and technical skills including Microsoft office
Excellent verbal and written communication skills
Demonstrated ability to meet deadlines and work under pressure
Must adhere to project outcomes, objectives and policies of the organization to ensure success

Additional Information:

Work Schedule: Monday to Friday, 37.5 hours per week
Salary range: $57,000 – $62,000
Posting Closing Date: Immediate

Please forward a resume and cover letter indicating Case Manager (Victoria, BC) to the attention of National Program Manager. Email resume to:

HiringBC@neilsquire.ca

Only shortlisted applicants will be contacted. Unfortunately, we are not able to take phone calls or emails about your application status. Thank you to all that apply.

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