We are looking for a Claims Coordinator to join our team! This is a 1-year contract, with the possibility of permanency if extended.
WHAT YOU WILL DO
The Claims Coordinator plays an essential role in supporting the efficient and accurate processing of employer supports for BioTalent Canada’s National Talent Strategy. This detail-oriented position is responsible for managing the weekly flow of financial claim submissions, ensuring data accuracy, maintaining organized project records, and upholding compliance with internal standards. Reporting to the Project Manager, Employer Supports, a key function of the role includes collaborating with cross-functional teams to track project expenditures, maintain client relationships, and contribute to business development efforts.
In this role you can expect to:
· Accurately process 50- 90 financial wage subsidy claims weekly, according to internal processes
· Assist with data input using Sage 50, MS Excel and Sharepoint
· Maintain project tracking sheets and enter program details into the CRM database
· Follow up on missing documentation making certain the process is completed on time
· Monitor the alignment between the project wage subsidy budget and claims being processed
· Monitor appropriate compliance to terms of projects
· Provide recommendations to the Project Manager on project issues in an ongoing and timely fashion
· Maintain positive customer relations and respond to minor problems and basic inquires
· Redirect problems outside scope to appropriate individuals
· Prioritize lead generation efforts alongside the regular requirements of the role
· Perform other duties as requested and as needed in a dynamic work environment
WHAT YOU WILL BRING
· Positive and affable team player, who thrives in high performing teams
· 3- years related experience working with financial documents
· In-depth knowledge of MS Office software and experience working in CRM databases
· Customer service oriented and the ability to work with minimal supervision
· Excellent attention to detail and strong organizational skills
· Ability to work under pressure and prioritize competing deadlines
· Ability to problem solve with critical thinking and time management skills
· Strong communication skills and respect for individuals
· Commitment to learning, practicing and upholding our core values of diversity & inclusion, collaboration, transparency, leadership, curiosity, a science-infused & data-driven approach, and impactful outcomes
PREFERRED QUALIFICATIONS INCLUDE:
· Bilingualism
· Diploma/ College certificate in a relevant discipline would be an asset. Some post- secondary education is required
· CRM experience is a definite asset
· Experience with Sage 50 is an asset
· Experience with Sharepoint
BioTalent Canada offers a competitive total rewards package. Our hybrid work environment offers the flexibility to regularly work from the Ottawa office a minimum of two days per week and remotely from a designated home office.
Interested candidates are invited to submit a cover letter and resume outlining your interest and qualifications by 5:00 PM on September 21, 2025.
BioTalent Canada prides itself on being an equal opportunity employer and encourages applications from all qualified candidates. We welcome and encourage applications from people with disabilities. Accommodations are available upon request for applications in all aspects of the selection process.
We thank all applicants for their interest in BioTalent Canada, however, only those being considered for an interview will be contacted.
