For a description of key terms used on CRA job notices, go to Definitions for job seekers.
About The Job
The CRA is committed to providing an inclusive and barrier-free work environment with a diverse workforce that reflects the Canadians we serve. It starts with the hiring process. To find out more about the CRA's actions in support of Employment Equity (EE), diversity and inclusion (DI), and read testimonials from our employees and executives, please visit the following CRA web sites: Employment equity, diversity and inclusion and Our workforce testimonials - Canada.ca.
We encourage you to complete the EEDI Staffing questionnaire as part of your application if you wish to be considered for appointments using the EE and/or DI staffing requirement in this process. Also, ensure that you have provided consent in the EEDI staffing questionnaire for your EEDI information to be used for screening or selection. If you do not complete the questionnaire, you will not be considered for any appointments using the EE and/or DI staffing requirement in this process. If you decide to modify your response or fill out this questionnaire at a later date, please notify the contact listed at the bottom of this notice of job opportunity.
CRA's National EE Staffing Strategy strives to eliminate gaps for the four EE designated groups: Indigenous peoples, persons with disabilities, members of visible minorities, and women. Where an EE gap exists at the time of appointment, EE may be used as an appointment criterion for permanent and temporary appointments over six months made through this process.
Employees are required to work on-site at a CRA-approved location a minimum of three days per week or 60% of their regular monthly work schedule.
Key Activities
- Initiate contact with taxpayers, their representatives, and third parties to gather information and documents in order to collect outstanding amounts and resolve/refer compliance issues for an assigned workload.
- Review and analyse account and taxpayer information to establish filing¸ reporting and payment deficiencies, hardship, ability to pay, and identify sources of recovery.
- Receive and respond to mail, telephone and in-office enquiries and complaints from taxpayers and representatives.
- Verify or research taxpayer information and leads from inside the office by using internal and external sources and by making requests for fieldwork such as out of office interviews with taxpayer, attending insolvency proceedings, and other events.
- Initiate and follow through with all legal actions until completion in accordance with Agency policies and procedures to collect or encumber assets to safeguard the Agency's interests.
Refer to the SP0439 to view the work description. If you're unable to access the link, please contact the email listed at the bottom of the notice to request a copy of the work description.
Please note that we are reviewing the duties/group and level/salary of the job.
Come work for the CRA, one of Canada's top employers!
The CRA strives to offer employees a variety of flexible work arrangements to help them achieve work-life balance.
Definitions of key terms to simplify some of the language you will find on our job posters are available at:
- Important information on staffing at the CRA
- Definitions for job seekers - Canada.ca
Please note: The intent of this process is to staff temporary assignments only. No permanent appointments will be made from this process.
To apply
Who Can Apply
Any individual residing in Canada, and Canadian citizens and permanent residents residing abroad.
Preference for appointment will be given to veterans first, followed by Canadian citizens and permanent residents.
If you are a candidate from the general public, you will have to pay for any expenses related to your participation in this staffing process as well as any relocation costs if you receive an offer of employment from this process.
Qualified members and former members of the Canadian Armed Forces who receive an offer of employment are not entitled to relocation costs from the CRA. They may, however, be entitled to a final relocation from the Department of National Defence.
The pool established from this staffing process may be used to staff similar positions in any CRA office located within the Western Region.
Please note that this process will be used to staff positions in the following locations:
- Vancouver, BC
- Surrey, BC
- Victoria, BC
- Prince George, BC
- Penticton, BC
- Edmonton, AB
- Calgary, AB
- Red Deer, AB
- Lethbridge, AB
- Winnipeg, MB
- Regina, SK
- Saskatoon, SK
A pool of eligible candidates will be established for each physical work location. The pool that candidates will initially be considered for will be based on their preferred work location at the time of application.
We may give preference to the first 100 candidates who meet the staffing requirements to apply in each location. The screening, assessment and testing of candidates may be prioritized based on location of position vacancies.
Additional candidates may be considered as needed. If you are considered further, we will notify you in writing of the next step in this staffing process.
Education
- Successful completion of a secondary school diploma
Foreign Education Credentials And Designations
If you have foreign education credentials, you must have your education credentials confirmed by a recognized credential assessment service and provide proof of Canadian equivalency to the staffing board. For more information, visit the Canadian Information Centre for International Credentials.
Any applicable fees are your responsibility.
Proof of Education
Candidates are responsible to ensure that clear and legible electronic copies of their education credentials are uploaded as attachments into the education factor(s) in the education section of their candidate profile. Failure to do so by the close of this notice of job opportunity may result in your application not being given further consideration.
Note: Your name in your candidate profile of the Integrated Staffing System (ISS) should match the name on your government issued photo ID and your education credentials. If it does not, please correct your name in your candidate profile by logging in to the Careers website or contact the staffing board with any questions/concerns. If your education credentials show a different or former name, please provide proof of legal name change. Failure to upload and/or to provide supporting document(s) may result in your application not being considered further.
Experience
Essential staffing requirements
To be eligible, you must meet at least one of the following types of experience:
Experience 1: *Recent and significant experience in collecting outstanding debt. This includes persons who have worked in an environment collecting unpaid balances owing from individuals or businesses such as loans, credit card debts, mortgages, accounts receivable; taking action to resolve the outstanding debts, dealing with difficult customers and tactfully resolving complaints or problems
Experience 2: *Recent and significant experience in the Credit Industry. This includes persons who have experience in assessing the credit worthiness of individual or corporate clients; including investigating and analyzing cash flow and/or the ability to pay in relation to extending or maintaining credit facilities, including credit cards, loans, mortgages, trade finance or accounts receivables
Experience 3: *Recent and significant experience working with clients through telephone contact. This includes providing service to the public via telephone which includes sharing and explaining information, responding to requests and enquiries, or resolving complaints and concerns. This could also include negotiating with clients, setting of priorities, monitoring of results, adjusting activities/program objectives for their clients and resolving differences of opinions
Experience 4: *Recent and significant experience in financial or accounting services, in preparing and/or reviewing financial statements for individuals or corporate clients and/or experience in a professional Sales environment. This experience would include one or more of the following: payroll, bookkeeping, the ability to provide detailed information on products and services, developing and maintaining sales leads and/or client relationships, identifying & responding to underlying concerns or objections in an appropriate manner, and resolving complaints or concerns and/or responding to client enquiries in writing or via telephone.
- Recent and significant experience is normally associated with the performance of these functions as part of the major job duties accomplished for a period of six (6) cumulative months in the last two (2) years.
The onus is on you to fully demonstrate that they meet the experience requirements utilizing clear and comprehensive examples. Insufficient information may result in your application not being considered further.
You must have obtained the pre-requisite experience by the close of this notice.
You must upload your education credentials in the education section of your candidate profile and submit all required documents by the closing date and time of this poster. Failure to provide this information may result in your application being screened out without further consideration.
Assessment
If you have a limitation that may impact your performance during an assessment, such as a test or interview, you may require an accommodation, and we encourage you to ask for it. Assessment accommodations are designed to remove the obstacles without altering the criteria being assessed so candidates with limitations can fully demonstrate their abilities. If we invite you to be assessed, we will send you more information on how to request accommodation measures throughout this staffing process.
Each request will be individually reviewed. You will be asked to provide information regarding your limitations to be reviewed by a trained assessment accommodation advisor. If needed, professional documentation may be requested to determine the appropriate accommodation measures. All information will be kept confidential.
For examples of assessment accommodations, please visit: Accommodation during an assessment as a candidate.
Minimum Staffing Requirements
- Performance validation, if required
- Language requirements: English essential
- Suitability based on previous employment with the CRA*
- If you are a former CRA employee and your most recent CRA employment period ended in one of the following ways, a case-by-case review will be conducted to determine if the reason(s) for your end of CRA employment impact(s) your ability to meet the staffing requirements for the positions being staffed through this staffing process:
- Rejection on probation
- Termination of employment for incompetence
- Termination of employment for misconduct
Essential Staffing Requirements
The essential staffing requirements indicated below will be assessed during the process and may be used to identify candidates for positions.
- Unsupervised online test – Korn Ferry Entry level (cognitive abilities and behavioural competencies)
- Ability to Communicate effectively in English – verbal communication
- Ability to Prioritize
- Managing Difficult Conversations
IMPORTANT: Virtual assessments may be conducted by telephone, video conference or other alternate formats where possible. During virtual assessments the candidate must have access to a telephone, stable internet connections and privacy for the duration of the assessment. Certain software/Applications may be required to complete the assessment. It is recommended to have access to a desktop or laptop computer during the assessments to allow you to participate fully at the assessment stage. Candidates may not be accompanied by other individuals during their assessment.
Asset Staffing Requirements
Asset staffing requirements may be used at any stage of the staffing process, including to screen applications for further consideration or to identify a candidate for a position. Make sure you clearly describe how you meet the asset staffing requirement(s), if applicable, in your application.
You will be notified in advance of any additional asset staffing requirements that may be evaluated.
- Ability to research
- Reference check
- Secondary Language Evaluation (bilingual imperative BBB/BBB)
- Availability throughout the appointment
- Program continuity
- Budgetary considerations
- Duration of appointment
- Start date
- Minimize business disruption
- *Experience relevant to the position being staffed
- Employment Equity
- Experience may be further defined by specified timelines or activities/duties at the appointment stage. You will be notified in advance of any additional asset staffing requirements to be utilized.
We may limit the number of candidates to be considered further in this staffing process by using a top-down approach to select candidates with the best results achieved on any staffing requirement assessed.
You are expected to make yourself available for assessment when scheduled. Assessments will only be rescheduled for exceptional circumstances. The staffing board will make these decisions on a case-by-case basis.
Conditions of employment
- Reliability and Security: Reliability Status
- Willingness to work overtime
- Willingness to take and successfully complete training
- Physically work in-office from Vancouver BC, Surrey BC, Victoria BC, Prince George BC, Penticton BC, Edmonton AB, Calgary AB, Lethbridge AB, Red Deer AB, Winnipeg MB, Regina SK, Saskatoon SK
- Willingness to work onsite full time from the start of your employment until deemed onboarded. This could include completion of all required training and the individual producing meaningful work.
Want to know more?
We encourage you to read Important information on staffing at the CRA to find out more about staffing processes and how to apply.
CRA employees support the economic and social well-being of Canadians, and build public trust. We have high expectations, and our employees are held to the standards of conduct outlined in our Code of integrity and professional conduct and Directive on conflict of interest, gifts and hospitality, and post-employment.
Information regarding the status of your application will be communicated via the candidate profile on the CRA Careers site. We strongly encourage you to verify the email address attached to your profile and to check your messages regularly for any updates.
Plan ahead! Collecting required security screening documents can take time, we recommend starting this process early. More information available at: Applying for Government of Canada jobs: after you apply - Canada.ca.
