Position: Assistant Director, Business Operations
Location: 1 Jim Flaherty Street, Whitby, ON
Assignment: Full-time, Salaried
Pay Rate: $87,750 per annum. We also offer comprehensive, 100% employer paid benefits, flexible work environment, and access to our superb sport, fitness, and recreational facilities.
Start Date: February 2026
You Belong!
We exist to unlock potential through accessibility and to create a better, barrier-free life for all Canadians. We strive to achieve this by reimagining accessibility, redefining the way Canadians live, work and play, and by co-designing innovative solutions that address the needs of our community. To be successful, our organization values being person-centred, genuine, flexible, innovative, and collaborative.
As an equal opportunity employer committed to diversity and inclusion, we welcome and encourage applications from all persons, including but not limited to persons with disabilities, racialized and Indigenous persons, persons of any gender identity and sexual orientation, and newcomers. We provide variations and accommodations at all stages of employment and are committed to improving our process to be more accessible and equitable.
We understand that no one will ever meet all the qualifications or feel completely confident in performing every duty listed, and that’s okay! We are committed to the ongoing learning and development of our employees and gladly provide on-the-job training and mentorship. Unless it says required (bolded for emphasis), please do not let any other qualification or duty discourage you from applying.
If you have any issues with the online application or have any questions about the job, please email careers@abilitiescentre.org. We look forward to learning more about you and how you may be the person we’re looking for through your application!
The Position:
Reporting to the Director, Partnerships and Revenue, the Assistant Director, Business Operations will support the Revenue Development Department in achieving its financial goals for Abilities Centre to reach its potential. The primary responsibility of the Assistant Director is to take a leadership role in the optimization of member acquisition initiatives, primarily designed to support the Centre’s identified revenue objectives and customer service requirements.
This person will lead a critical sales initiative, assuming a leadership position to direct and motivate team members to increase revenue and provide a best-in-class customer experience. The individual will be entrepreneurial and passionate about selling a sports and recreational experience with a truly differentiated competitive advantage, and the Centre’s mission as its guide. As a result, this role will develop and implement sales strategies for new member prospects as well as existing customers, designed to deliver new business opportunities.
What You’ll Do:
Sales and Staff Development.
- You will focus on generating new Membership sales (Business, Group, Personal).
- You will develop effective sales strategies and campaigns that help achieve targets and objectives.
- You will lead the team in actively pursuing sales opportunities through creative sales techniques and generating net new prospects.
- You will assist in developing strategic product, benefits, and pricing plans.
- You will implement and maintain a plan for use of sales software; creating a strategy to manage sales pipelines, produce regular sales and forecasting reports and updates on sales campaigns.
- You will develop and utilize sophisticated training programs and performance management systems.
- You will develop a high-performing sales culture with emphasis on achieving results in a team first, collaborative environment.
- You will create and sustain reporting metrics that create accountability and benchmarks for sales representatives to succeed.
- You will serve as the project manager for all major external events (i.e. Accessibility Awards, Holiday Market, etc.).
- You will collaborate with Membership, Rentals/Events, and Fitness departments to optimize lead qualification, effective target-setting, and pricing strategies.
- You will provide leadership, coaching, and expertise to staff in the areas of partnerships, sales, strategy and program development, budgeting, and staffing.
- You will conduct performance reviews and support staff in identifying and pursuing professional development, and you will support the department leads in the recruitment, training, and management of employees, placements students, and volunteers.
Strategy and Operations.
- You will represent Abilities Centre in business community networks and collaboration initiatives.
- You will develop and implement an effective outreach strategy to create and enhance relationships with community partners, funders, and likeminded organizations.
- You will work collaboratively with the Executive Leadership Team and department leads to develop, review, revise, and operationalize annual plans.
- You will coordinate with the Research department to identify and establish needs of communities and gaps in programs and services, and you will work with department leads to implement programs based on the identified gaps.
- You will support the identification and development of appropriate policies and procedures.
What You’ll Bring:
Education and Experience:
- You have a post-secondary Diploma/Degree in Business Management, Sales & Marketing, or equivalent.
- You have a minimum of 3+ years’ experience selling or within a sales environment.
- You have a minimum of 3+ years’ experience within a large fitness, sports and/or recreational facility preferred.
Business Acumen and Technology:
- You can develop a strong strategic plan of action and can manage towards those identified targets (sales, number of members, sales revenue).
- You have a network of local businesses, potential partners, and community groups.
- You have strong sales and marketing skills.
- You exhibit knowledge of accessibility and accommodation issues.
- You have a working knowledge of online recreation management and/or sales software (for example, Legend, MindBody, Active Net, Sales Force, etc.), as well as a working knowledge of Microsoft Office suite of services.
Communication and Collaboration:
- You have outstanding verbal and written communication skills, including presentation ability.
- You can work collaboratively with multi-disciplinary teams and can achieve results through adaptability and creative problem-solving.
- You are an effective team player with a positive attitude whose interactions demonstrate accountability, authenticity, and collaboration.
- You have good conflict resolution skills and are dedicated to customer service that exceeds expectations.
Confidentiality and Compassion:
- You exhibit a high level of confidentiality and trust and are capable of handling sensitive and confidential information.
- You exhibit a high level of emotional intelligence and have exceptional interpersonal and relationship-building skills with a proven ability to establish rapport with people of diverse backgrounds.
Organization:
- You have exceptional administrative skills demonstrating thoroughness and attention to detail.
- You can manage multiple demands and tight timelines through effective planning, organizing and time management skills, and can work independently without close supervision.
- You are self-motivated, and results-oriented; you demonstrate initiative and contribute to a work environment that values and encourages innovation.
Administrative Requirements:
- It is required that you have a current and clear criminal record check for the vulnerable sector to work at Abilities Centre.
How to Apply:
- Deadline to apply is Friday, January 16, 2026
