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Product Analyst (Application Support) (Bilingual)

Farm Credit Canada • Full-time • Surrey, British Columbia, Canada • C$ 81,005 - C$ 109,595 / year • 3d ago

Closing Date (MM/DD/YYYY):

01/20/2026

Worker Type:

Permanent

Language(s) Required:

Bilingual (English and French)

Term Duration (in months):

Salary Range (plus eligible to receive a performance based incentive, applicable to position) :

$81,005 - $109,595

Why FCC?

At FCC, we’re proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.

Here’s what you can expect when you join our team:

Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs
Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world
Growth: Learning and development opportunities to help you thrive
Hybrid work options

How you’ll make an impact:

We’re looking for a collaborative analytical thinker who is passionate about client support to join our Application Support team. With your active listening, relationship-building and stakeholder engagement skills, you’ll facilitate solutions to support incident analysis and response. You’ll bring strong problem-solving and communication skills, combined with curiosity, adaptability, and a team-first mindset. Most importantly, you’ll embrace change, champion continuous improvement, and create impact.

You’ll be part of an Agile team, working closely with FCC employees, business partners, the Service Desk and Domains to identify and resolve incidents.

If you’re a detail-oriented team player who embraces change and enjoys facilitating solutions for end users, this could be the role for you!

What you'll do:

Investigate and triage incidents reported by users/customers
Guide users on application navigation
Update troubleshooting documentation as part of our knowledge base and use this documentation in providing support
Understand business needs, constraints and problems to identify solution options

What you'll bring to the team:

Required Qualifications

Bachelor’s degree in finance, marketing or commerce
Minimum three years of experience in Technology or Operations sector
Demonstrated ability and willingness to learn new tools
General knowledge of systems analysis
Strong interpersonal skills and the ability to communicate technical information in easy-to-understand language
Lending business knowledge, ideally within agriculture
Solid knowledge of FCC lending process
Advanced proficiency in both official languages (English and French)

Preferred Qualifications

Technical knowledge and skills
Ability to write and execute queries

Not sure you meet every requirement? We encourage you to apply anyway.

You belong here

At FCC, we’re committed to creating an inclusive, equitable and accessible workplace – one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we’re dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.

We encourage qualified applicants to apply, including members of these four employment equity groups:

• Indigenous Peoples

• Members of visible minority groups

• Persons with disabilities

• Women

Accessibility and accommodations

To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: TalentSupplyRecherch@fcc-fac.ca. An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.

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