Audiology Assistant, Burnaby, British Columbia

Neil Squire • Full-time • Burnaby, British Columbia, Canada • C$ 40,000 - C$ 50,000 / year • 5h ago

Audiology Assistant, Burnaby, British Columbia

Full Time Position: Audiology Assistant

Neil Squire Society, Burnaby, BC

Neil Squire Society Summary

The Neil Squire Society uses technology, knowledge, and passion to empower Canadians with disabilities. Our programs and services connect people with disabilities to appropriate technology, develop their skills, and then connect participants to employment, education or other community engagement.

Position Summary

The Audiology Assistant will report directly to the Director of Audiology and will work closely with the Neil Squire Hearing Solutions team at our Burnaby office. This role supports clients through a combination of administrative, client service, and supervised clinical support activities. We are seeking a motivated individual who views this position as a learning opportunity and a pathway to developing long-term skills in healthcare, audiology, and client services.

Duties

Responding to client inquiries in person, by phone, and by email
Managing the telephone and voicemail system
Triaging and scheduling appointments
Creating, maintaining, and managing confidential paper and electronic client records, including data entry and secure file handling
Processing financial transactions, client estimates, invoices, and managing third-party insurance programs
Accurately documenting accounting records including but not limited to invoices and purchase orders
Ordering, shipping, receiving, tracking, and maintaining inventory for clinic supplies and client devices
Assist with daily cleaning and infection control procedures
Assistance with marketing and planning for internal and external community events
Performing basic hearing aid maintenance, device setup, and equipment troubleshooting
Assisting with basic audiology procedures such as otoscopy under supervision
Obtaining informed consent, reviewing results with clients as directed, providing appropriate recommendations, and documenting as required
Providing clients and caregivers with basic information regarding hearing health, hearing aids, and assistive devices
Assisting clients with parts of the hearing aid orientation process
Assistance with training and supervising new staff
Provide relief reception services and administrative support
Provide support for other programs at Neil Squire Society
Additional duties as assigned

Qualifications and Experience

Post-secondary education in an applicable field and a minimum of 3 years of work experience
Previous experience in a hearing or healthcare clinic, or in customer service is an asset
Previous experience with Blueprint Solutions clinic management software is an asset
Strong interpersonal skills in-person and over the telephone
Excellent computer skills and written communication skills
Highly organized, detail oriented, and comfortable working in a fast-paced environment with multiple priorities
Ability to work independently with minimal supervision, or as a part of a team
Demonstrated interest in learning new skills, taking initiative, and growing within a healthcare or audiology setting
Passionate about patient-centred care and customer service
Fluency in American Sign Language is an asset
A criminal record check will be required prior to commencing work and each year thereafter