For a description of key terms used on CRA job notices, go to Definitions for job seekers.
About The Job
The CRA is committed to providing an inclusive and barrier-free work environment with a diverse workforce that reflects the Canadians we serve. It starts with the hiring process. To find out more about the CRA's actions in support of Employment Equity (EE), diversity and inclusion (DI), and read testimonials from our employees and executives, please visit the following CRA web sites: Employment equity, diversity and inclusion and Our workforce testimonials - Canada.ca.
We encourage you to complete the EEDI Staffing questionnaire as part of your application if you wish to be considered for appointments using the EE and/or DI staffing requirement in this process. Also, ensure that you have provided consent in the EEDI staffing questionnaire for your EEDI information to be used for screening or selection. If you do not complete the questionnaire, you will not be considered for any appointments using the EE and/or DI staffing requirement in this process. If you decide to modify your response or fill out this questionnaire at a later date, please notify the contact listed at the bottom of this notice of job opportunity.
CRA's National Employment Equity (EE) Staffing Strategy strives to eliminate gaps for the four EE designated groups: Indigenous peoples, persons with disabilities, members of visible minorities, and women. Where an EE gap exists at the time of appointment, EE may be used as an appointment criterion for temporary appointments over six months made through this process.
What can you expect when applying for this process?
This process aims to fill various positions SP-03 and SP-04 within our various sectors for the Shawinigan and Montreal offices. Jobs marked with an asterisk may also be available in Jonquière.
SP-03
- Call Centre Agent (SP0254): Conduct telephone interviews to gather and verify information, request and negotiate payments of outstanding amounts according to established parameters, and request missing returns. Handle inbound and outbound calls related to files requiring payment arrangements. Must be able to answer calls on telephone lines for the entire duration of the work shift. Must be able to work with a headset. Must be able to handle difficult conversations.
- Assessment Processing Clerk (SP0290)*: This role involves analyzing, verifying, and processing taxpayer files or requests related to tax returns using various operational manuals. It also involves responding to taxpayer inquiries verbally (telephone service) or in writing regarding assessments administered by the CRA.
- Collection Assistant (SP0294): The collections assistant is responsible for preparing delinquent accounts by conducting research to find information that may help the Collections Contact Agent resolve the case. They must communicate by phone with various stakeholders and occasionally handle incoming calls
SP-04
- Collections Contact Officer (SP0439): The Collections Contact Agent communicates with taxpayers, their representatives, and third parties to gather the information required to recover outstanding amounts. The agent analyzes files, resolves or refers compliance issues, and applies the policies and legislative requirements related to debt collection.
- Compliance Services Officer (SP0443)*: The employee performs audits of returns and supporting documents, writes reports to justify decisions, and communicates with taxpayers by telephone and in writing. The position involves detailed accounting analysis and, at times, complex situations.
- Assessment Processing Officer (SP0444)*: This position is used in various programs where the employee must contact taxpayers to confirm their identity or answer calls on a dedicated line regularly. The work mainly consists of analyzing and processing complex tax files, verifying the accuracy of information, and—depending on the assignment—making frequent calls or detecting trends and anomalies in the files.
- Assessment, Accounts, Benefits Processing Officer (SP0468): This position involves analyzing and resolving files related to excess RRSP contributions, responding to unusual requests, and providing detailed explanations to taxpayers, including regular calls through a dedicated telephone line.
- Trust Accounts Compliance Officer (SP0475): This section receives information slips from employers and trustees, then compares source deductions with the remittances made to the CRA to verify their accuracy. It also has the role of detecting non‑compliance related to employers' trust accounts and processing financial transcripts resulting from the review of these accounts.
- Non-Filer Officer (SP0400): The program aims to ensure compliance with the Income Tax Act by ensuring that all individuals, corporations, and trusts file their mandatory returns. It identifies non‑compliant taxpayers, takes the necessary measures to ensure compliance, combats the underground economy, and encourages voluntary filing by providing support and information.
If you cannot access the link and would like to obtain a copy of the work description, please send an email to the address at the bottom of this notice.
The pools established from this staffing process may be used to staff similar positions.
Language Requirements
Bilingual imperative (BBB/BBB and BBC/BBC)
We invite you to complete the self-assessment tests which will give you an indication of the level of proficiency you are likely to achieve on the official SLE tests. You will find the self-assessment tests for written expression and reading comprehension at the following link: Self-assessment tests - Canada.ca.
What We Offer:
- An attractive salary scale Level SP-03 from $59,623 to $65,813 Level SP-04 from $65,389 to $73,595
- Excellent social benefits
- A workplace that supports workforce diversity
To apply
SCREENING FOR PREREQUISITES STAGE
Who can apply?
Persons living in Canada and Canadian citizens and permanent residents living abroad.
Preference for appointment will be given to veterans, Canadian citizens and permanent residents.
Employees are required to work on-site at a CRA-approved location a minimum of three days per week or 60% of their regular monthly work schedule. Individual exceptions may be granted based on individual circumstances and the nature of the work being performed.
Please note that this process will be used to staff positions in Shawinigan National Verification and Collections Centre, Montreal Taxe Services Office and Jonquiere Tax Center only. If you are a candidate from the general public, you will have to pay for any expenses related to your participation in this staffing process, as well as any relocation costs if you receive an offer of employment from this process.
Qualified members and former members of the Canadian Armed Forces who receive an offer of employment are not entitled to relocation costs from the CRA. They may, however, be entitled to a final relocation from the Department of National Defence.
We encourage you to submit your application as soon as possible as the closing date and time on this notice of job opportunity may change.
If you require accommodations at any point in this process, we encourage you to indicate this in your questionnaire when you apply, or contact the person mentioned at the bottom of this notice. Your request will be treated confidentially.
Minimum Staffing Requirements
The CRA's minimum education standard for SP-03 : Successful completion of two years of high school.*
- For candidates who have studied in the province of Quebec, this is equivalent to the completion of a secondary 3.
The CRA's minimum education standard for SP-04 : A secondary school diploma
For the SP-04 SP0443 job, you have to successfully complete the following course or field of study from a recognized postsecondary institution or from a recognized professional accounting association: Chartered Professional Accountant (CPA) Introductory Financial Accounting or FA1 or Introductory Accounting or Introductory Financial Accounting.
You must upload your proof of education in the Education section of your Candidate profile by the closing date and time indicated on this poster. Failure to do so may result in your application being rejected.
Candidates are encouraged to submit their online application, education credentials and all required documents as soon as possible. Candidates will be screened for the prerequisite staffing requirements on an on-going basis. Candidates who meet the prerequisite staffing requirements will continue to progress in this staffing process.
If You Are a Former CRA Employee And Your Most Recent Period Of Employment With The CRA Ended Under One Of The Following Circumstances, a Case-by-case Review Will Be Conducted To Determine Whether The Reasons For Your Termination Affect Your Ability To Meet The Staffing Requirements For The Positions To Be Staffed As Part Of This Staffing Process :
- Rejection on probation
- Termination of employment for incompetence
- Termination of employment for misconduct
Assessment
If you have a limitation that may impact your performance during an assessment, such as a test or interview, you may require an accommodation, and we encourage you to ask for it. Assessment accommodations are designed to remove the obstacles without altering the criteria being assessed so candidates with limitations can fully demonstrate their abilities. If we invite you to be assessed, we will send you more information on how to request accommodation measures throughout this staffing process.
Each request will be individually reviewed. You will be asked to provide information regarding your limitations to be reviewed by a trained assessment accommodation advisor. If needed, professional documentation may be requested to determine the appropriate accommodation measures. All information will be kept confidential.
For examples of assessment accommodations, please visit: Accommodation during an assessment as a candidate.
ASSESSMENT STAGE
Minimum Staffing Requirements
- Second Language Evaluation
- Performance validation
Essential Staffing Requirement
- Unsupervised customized online entry-level test from Korn Ferry (KFEL-00)
Please note that the assessment stage of this staffing process will be conducted in conjunction with staffing process 62274534. If you apply on these processes, you will be assessed only once on common elements.
If you have valid results from a Korn Ferry test, these results are not transferable. You will need to get tested again.
Asset Staffing Requirements
- General interview for clerk or agent roles (customer service)
- Employment Equity
- Budgetary considerations
- Start date
- Diversity and Inclusion
- Duration of appointment
- Minimize business disruption
Conditions of employment
- Reliability/Security : Reliability Status
Important Considerations
For SP-03 SP0254 Job :
- Wearing headphones or a telephone headset is required for extended periods of time, as is constant exposure to a computer screen. In addition, you would agree to work up to 37.5 hours per week, according to a work schedule between 8 a.m. and 8 p.m.
Want to know more?
We encourage you to read Important information on staffing at the CRA to find out more about staffing processes and how to apply.
CRA employees support the economic and social well-being of Canadians, and build public trust. We have high expectations, and our employees are held to the standards of conduct outlined in our Code of integrity and professional conduct and Directive on conflict of interest, gifts and hospitality, and post-employment.
Types Of Staffing Requirements
Minimum : the minimum staffing requirements indicated in this notice of job opportunity are mandatory for all positions to be staffed. The minimum staffing requirements are: education, language, performance level, security status and/or clearance and suitability.
Essential : essential staffing requirements indicated in this notice of job opportunity will be assessed and may be used to identify candidates for positions to be staffed.
Asset : asset staffing requirements indicated in this notice of job opportunity may be assessed and may be used to identify candidates for positions to be staffed. You will be notified in advance of any asset staffing requirements being assessed, at the evaluation stage, that are not listed on this notice.
Communications
Information regarding the status of your application will be communicated via the candidate profile on the CRA Careers site. We strongly encourage you to verify the email address attached to your profile and to check your messages regularly for any updates.
