Member Service Agent (Remote)

BCAA • Full-time • Burnaby, British Columbia, Canada • C$ 46,768.44 - C$ 58,460.52 / year • 1m ago

Be part of the evolution of car sharing built for British Columbians. Created by BCAA, Evo Car Share is the next generation of mobility, providing Members with the freedom to explore BC and get from here to there with room for their friends and their gear.

BCAA has been recognized for the last five years as a Top Employer. Joining Evo means joining one of the most trusted organizations in BC. If you want to make a difference and shape the future of BC’s car sharing economy, join our Evo team.

Snag this opportunity as a Member Service Agent (Remote) with our Evo Car Share Team!

The successful candidate will work Wednesday to Saturday, from 7:00 p.m. to 5:00 a.m.

As a Member Service Agent, you’re at the front-line, delivering amazing and long-lasting Member experiences. You’ll act as an Evo ambassador and showcase your commitment to supporting BC’s most valued car sharing service.

Who you are:

You take initiative and love going above and beyond to deliver exceptional customer service.
You bring positive energy and thrive in a fast-paced environment where every day is different.
You’re a creative problem solver with strong analytical and organizational skills.
You’re an active listener who is sympathetic and empathetic when working with customers.
You prioritize work-life balance and are open to a flexible shift work schedule.
You’re eager to hop in and grow! Your personal development and career are important to you.

What you bring:

At least six months of a post-secondary certificate in Business Administration or related field, and/or a combination of education and experience.
At least two years’ experience in customer service, preferably in a call center setting.
Showcase your sharp technical skills with willingness to learn new platforms (i.e. PowerBI, Verint, Service Now, Amazon Connect & Workplace, Google Maps, and EVO Car Sharing Software).
Bonus skills: Rapid-fire typing skills (40 wpm).

Other Requirements:

Team members will work remotely as part of a virtual 24/7 call centre and participate in a shift bid process.
The shift bid process is seniority based (Length of Service / Hire Date), and shift work.
Team Members will select two six-month schedules (Jan – June & July – Dec).
Given the shift bid process is based on seniority, is seniority based, and most shifts have been selected, new external employees will be assigned shifts that support individual gaps in scheduling.
We offer shift differentials after 6pm and on Sundays.
We may require availability on statutory holidays, weekdays, and weekends, and as a result, we create the schedule one month in advance. This gives team members the flexibility to work around personal obligations and support their work-life balance.
Must successfully pass a background check, which may include a criminal, identification, and reference checks.

Once here, you will:

Flex your customer service skills to quickly address Member inquiries and resolve issues.
Use several platforms including phone, email, & live chat to provide exceptional customer service;
Continuously identify opportunities to empower and build long lasting Member relationships.
Perform administrative tasks based on the department’s evolving business needs.
Actively participate in job specific training to reach your full potential.
Work in a remote, flexible work environment that fits your lifestyle.

The salary range for this position is $46,768.44 to $58,460.52 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 5%, with the opportunity to earn up to 9%.

Shape your future with us. We’ve got you covered.

Every day, our team members get to make a difference in the lives of British Columbians, our BCAA Members and their communities. Having that kind of impact is exciting, positive, and contagious.
At Evo Car Share, we pride ourselves on empowering our team members to do great work. We enthusiastically support all learning and growth opportunities.
Career advancement and personal development programs are available to help you reach your full potential, no matter what that means to you.
You’ll receive a wellness account and Flexfits Benefits Program to meet your unique lifestyle needs and a health care spending account to keep your body, mind and soul thriving.
You’ll receive a competitive rewards package that includes salary, performance bonus programs, pension plan as well as other perks and programs to help build your personal wealth.
You’ll become a BCAA member, with access to the great deals and discounts that go along with it.
We’re named one of Canada’s Top Employers for 5 years in a row with a constant focus on how to create a better workplace for all our team members.
And…time flies when you’re having fun at Evo!

We’re always looking for amazing people like you. Apply today.

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com.

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