Job Description
Coordinator – Water Rate Affordability Program
Public Works, Operations Support
Status: Contract Full Time - 24 months
Salary Range: $56,618 - $70,774 per annum plus comprehensive benefits, where applicable
Work Mode: Hybrid *see below for more details about this work mode.
Location: 2 Copper Rd., Brampton, ON
Hours of work: 35 hours per week
Reporting to the Supervisor Analytical Support, this position provides clerical and administrative support for updating information on existing water/waste accounts in CCBCS related to Water Rate Affordability Program, calculate discounts (subsidies), enter adjustments in CCBCS for the discounts (subsidies). You will liaise with customers and cross-functional internal teams to obtain details for updating the information. This position is responsible for providing information to our customers within the guidelines of established by-laws, program or projects. This individual also uses technical or professional skills and/or judgment to work with others to investigate problems and explore alternative solutions to attain specific goals.
What you will do in this role:
- Inputs data and relevant information in CCBCS Billing system from sources including Human Services and/or Internal teams
- Navigate CCBCS to check the historical water consumptions for identified water/wastewater accounts
- Calculate subsidies in line with the approved rules and regulations
- Prepares and processes necessary adjustments on the bills to record the subsidies for existing accounts
- Update control register for activities/actions performed for respective water/wastewater accounts
- Provides clerical and telephone support for customer inquiries.
- Any other related duties as assigned.
What the role requires:
- Secondary School Diploma complemented with minimum 2 years relevant work experience.
- Working knowledge and experience of computer applications such as Microsoft Office
Skills/Abilities:
- Excellent interpersonal and communication skills both verbal and written with internal and external clients - for example other divisions in Region of Peel and home owners with respect to Regional policies, by-laws and guidelines.
- Ability to work independently and within specified deadlines
- Ability to prioritizes and works on multiple tasks effectively while maintaining high quality work results
- Effective Decision Making and problem solving.
- Strong math skills with abilities to analyze data and provide conclusions
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
Nice to have:
- Knowledge of Customer Care and Billing System (CCBCS) will be considered an asset.
- Experience using a computerized billing system, a utility-based system would be considered an asset
Perks @ Peel and why you will love working for us:
- Comprehensive Health, Dental, Vision benefit plan including psychological health, effective start date
- Automatic enrolment into OMERS pension plan (where applicable)
- Accrue Vacation on a monthly basis (where applicable) starting at 3 weeks per annum
- 3 Paid personal days and floating holidays (non-union)
- Flexible hours supporting your wellness and wellbeing (non-union)
- Annual performance review and merit increases based on performance (non-union/ where applicable)
- Supportive leadership and a culture of respect and inclusion
- Access to tuition reimbursement (where applicable) and learning and development resources
Be bold. Think big. Join us.
In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.
It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.
Interview: Our recruitment process will include video conference technology
Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.
If this opportunity matches your qualifications and experience, please apply on-line.
About Us
Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.
We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.
Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.
Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.
Additional Information
Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca
Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.
