Job Description
Analyst, Senior Financial - Water Billing
Public Works, Operations Support
Status: Contract Full Time - 24 months
Salary Range: $92,153 - $115,189 per annum plus comprehensive benefits, where applicable
Work Mode:Hybrid *see below for more details about this work mode.
Location: 2 Copper Rd., Brampton, ON
Hours of work: 35 hours per week
Reporting to the Supervisor, Analytical Support, you will assume full responsibility for overseeing the water rate affordability program’s (temporary relief program for seniors and low-income group) administration and ensuring the seamless achievement of the program objectives. Your primary focus will be on ensuring customer application requests are processed and information is updated in the billing system promptly and to coordinate stakeholder communication both internal and external. You will establish a consistent and systematic approach for handling each application, facilitating the application process for the applicants. Additionally, you will verify, consolidate and analyze data and information to develop program metrics for program evaluation and provide decision support for future considerations.
What you will do in this role:
- Administer the program in accordance with the established policy and eligibility criteria.
- Plan, coordinate, receive and process applications, ensuring billing system is updated with correct parameters.
- Independently review and assess the application to verify eligibility criteria.
- Maintain accurate and comprehensive records for all applications, including application status and reasons for denial, if applicable.
- Ensure billing system is properly configured and updated with required parameters to accurately calculate the discounts.
- Verify system calculations are accurate and in line with the approved program.
- Engage in problem-solving tasks to support the decision-making processes.
- Interpret and apply financial policies, By-Laws, procedures and legislation to ensure program compliance.
- Process the discounts in the billing and the financial system
- Prepare, execute, and monitor all required financial transactions, interfaces, reporting and analysis.
- Prepare journal entries, reconciliations, and other financial schedules to support monthly, tri-annual, and year-end financial reporting.
- Collect, store, analyze and interpret data to facilitate decision-making and benchmarking activities
- Establish, monitor, and maintain program performance metrics.
- Analyze and interpret performance data to provide insights to internal stakeholders.
- Develop and maintain Standard Operating Procedures.
- Perform any other duties and responsibilities as required.
What the role requires:
- University degree or specialized college diploma in Business Administration, Accounting, Finance, complemented with 3-5 years relevant work experience.
- Demonstration leadership experience, showcasing strong judgement and problem-solving skills.
- Expertise in independently managing data, performing data analysis, and data modeling.
- Thorough knowledge and experience in the application of accounting and financial principles and practices.
- Familiarity with regional policies, by-laws, and Municipal Act.
- Proficiency in Microsoft Office including Excel, Word, and demonstration aptitude for working with office technologies.
Skills/Abilities:
- Excellent customer service skills, with the ability to manage difficult customers tactfully
- Proven ability to work discreetly, diplomatically, confidentially, and professionally.
- Well-developed communication skills for effectively conveying complex issues verbally or in writing, supported by exceptional interpersonal skills.
- Ability to work independently, with excellent time management and organizational skills.
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
Nice to have:
- Strong knowledge of a billing system, experience with Customer Care and Billing system (CC&B) would be considered an asset.
- Familiarity with SQL reporting would be considered an asset.
Perks @ Peel and why you will love working for us:
- Comprehensive Health, Dental, Vision benefit plan including psychological health, effective start date
- Automatic enrolment into OMERS pension plan (where applicable)
- Accrue Vacation on a monthly basis (where applicable) starting at 3 weeks per annum
- 3 Paid personal days and floating holidays (non-union)
- Flexible hours supporting your wellness and wellbeing (non-union)
- Annual performance review and merit increases based on performance
- Supportive leadership and a culture of respect and inclusion
- Access to tuition reimbursement (where applicable) and learning and development resources
Be bold. Think big. Join us.
In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.
It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.
Interview: Our recruitment process will include video conference technology
Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.
If this opportunity matches your qualifications and experience, please apply on-line.
About Us
Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.
We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.
Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.
Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.
Additional Information
Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca
Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.
