VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.”
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Pay Range
$31.71- $38.62 /hour (placement on salary range as per Collective Agreement)
Reporting to the Revenue Cycle Manager you will play a crucial role in managing billing and full-cycle accounts receivable functions for Ontario Health at Home billing. This position is responsible for all needs in the coordination, handling and management of VHA’s government client business, including but not limited to the administration relating to the complex billing structures, submission of billing files and rejections , implementation of collection strategic initiatives to optimize cash flow and reduce collection time, and the improvement of process for billings and collections of rejected billing and posting to the general ledger. The billing coordinator will be responsible for the provision of support to the finance team for reduction and resolution of billing rejections. You will also support the Revenue Cycle Manager in performing other ad hoc billing and receivable issues as needed.
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Key Areas of Accountability:
Billing Coordinator has the following key areas of accountability, but not limited to:
- Lead the full-cycle accounts receivable process, including account setup, billing, collections, account reconciliations, and partnership management for all OHH strategic partnerships.
- Billing of OH&H contracted visits /shifts, within weekly timelines and within various billing rules, rejection submission, late billing to OH&H portal, to specific teams.
- Investigation and resolution of records that fail submission in export of files.
- Administer Bill rate changes, retro and volume reconciliations and calculations
- Training and working knowledge of system setup Goldcare, bill codes and rejection codes, manage rate changes and pricing information.
- Responsible for all accounting tasks necessary for the month/ year end closing of OH&H accounts for all month/year end deadlines as established in close calendar.
- Assist with the year-end AR reconciliation for the audit.
- Assist with OH&H audits and requests.
- Maintain strong, long-term relationships with VHA operational and OH&H Finance teams to ensure clear communication regarding billing, suspension, rejection, and dispute resolution.
- Duties include handling service changes, exchange of electronic information between various parties as needed and basic billing processes.
- Billing rejections are logged, tracked and brought to a close in timely manner and within the OH&H billing rules.
- Support external and government audits by maintaining all required compliance and reporting documentation related to the accounts receivable function.
- Reconcile Subcontractor invoice submissions to OH&H billing submitted.
- Manage accounts payable process for SC invoice submission.
Required Qualifications:
- Accounts Receivable Expertise: Minimum 5 years of experience managing complex, full-cycle accounts receivable functions in a dynamic environment.
- Sound working experience and Knowledge of OH&H CHRIS and HPG systems and processes.
- Client Relationship Management: Proven ability to manage key client relationships, resolve billing issues, and ensure client satisfaction. Demonstrated commitment to client and family centered care.
- Financial Analysis: Strong skills in financial analysis, revenue reporting, and providing actionable insights into accounts receivables trends and client payment behaviors. Ability to analyze billing rejection causes to proactively prevent and resolve billing rejections
- Process Improvement & System Implementation: Proven ability to follow best practices and drives efficiencies in the full accounts receivable processes, implement automation tools, and improve workflow effectiveness.
- Analytical Tools Proficiency: Advanced proficiency in financial software, Excel (pivot tables, VLOOKUPs), and AR management tools, including SharePoint (ERP systems, CRM platforms). Experience in Goldcare and Workday is a plus.
- Problem Solving & Negotiation: Ability to resolve complex billing issues and manage rejections effectively. Excellent written and verbal skills. Ability to articulate and communicate to various internal and external sources.
- Attention to Detail & Accuracy: Strong focus on accuracy in invoicing, account reconciliations, and accounts receivables reporting.
- Compliance & Risk Management: Knowledge and understanding of financial regulations, audit procedures, and risk management related to accounts receivable.
- Time Management: Should be able to juggle multiple tasks and meet deadlines for cut-offs and deliverables.
What makes VHA’s compensation unique?
- Benefits and pension plan for permanent eligible employees
- Compensation for education and professional development
- VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career
- Mentorship and peer support
- Career development opportunities
- Employee and family assistance program
- Wellness resources
- Perks & discounts
- Staff & service provider events
Accommodation and VHA’s commitment to DEI
At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply.
How to Apply?
Our online application should take about 5 to 10 minutes to complete.
VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best Practice Spotlight Organization designate; and a founding member agency of United Way Greater Toronto.
Thank you to everyone who applies. We will review applications as they are received. We’ll only be contacting those selected for further discussion.
In every role and at every level, we lead with purpose, build bonds that matter, and we’re passionate about providing spectacular care.
