Program Assistant - Canada Summer Jobs

VHA Home HealthCare • Full-time • Toronto, Ontario, Canada • C$ 25.04 - C$ 29.61 / hour • 18h ago

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.”

View more comments from our clients and their family members.

Pay Range

$25.04 - $29.61/hour (placement on salary range as per Collective Agreement)

As this role is being funded by the Canada Summer Jobs program, the following are eligibility requirements:

You are between 15 and 30 years of age at the start of the employment
You are a Canadian citizen or permanent resident or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act (foreign students are not eligible)
You are legally entitled to work in Canada in accordance with relevant provincial/territorial legislation and regulations
You have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations

What will be your role?

To provide program support, coordination and scheduling to the portfolio during staff absences or high-volume situations. To perform all intake functions: receive, assess and process all requests for service from potential clients and referral sources, provide information regarding the criteria for service, the range of services offered and referrals to other community services, provide and participate in outreach activities. Participates in VHA services and quality initiatives. All activities are conducted within the policies, procedures and standards of VHA.

Key Areas of Accountability:

Conduct intake assessments to determine program eligibility, including gathering client information, identifying presenting needs, assessing risks and safety concerns, completing required documentation, and explaining program expectations and available supports.
Provide ongoing client support, including follow-up check-ins, coordination of services, and referrals to internal and external resources as needed.
Monitor and track client data for evaluation and reporting purposes, ensuring accuracy and timely entry into the database.
Attend and actively participate in weekly case review meetings, offering updates, insights, and recommendations for client care plans.
Conduct program outreach and promotion to community agencies, partners, and potential clients to increase awareness and engagement.
Participate in service education/training sessions to maintain current knowledge, enhance skills, and support best practices.
Maintain clear, timely, and professional documentation in accordance with program standards and organizational policies.
Collaborate with interdisciplinary team members to support integrated service delivery and address client needs holistically.

Key Skills, Experience and Behaviours Required for this Position:

Possess or in a social Service Worker diploma/program or a degree in Social Work
Knowledge of community health care administration is an asset
Knowledge of the community health and mental health sectors, as well as experience working with marginalized and diverse populations, is an asset
Strong organizational and administrative skills
Proven ability to coordinate multiple priorities and meet deadlines
Able to work independently and collaboratively within a team environment
Skilled in managing a high volume of intake calls and service inquiries using a solution-focused approach
Proficient in Microsoft Office, excel, and general computer literacy
Excellent verbal, written, and interpersonal communication skills
Committed to ongoing professional development and continuous learning

What makes VHA’s compensation unique?

Benefits and pension plan for permanent eligible employees
Compensation for education and professional development
VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career
Mentorship and peer support
Career development opportunities
Employee and family assistance program
Wellness resources
Perks & discounts
Staff & service provider events

Accommodation and VHA’s commitment to DEI

At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply.

How to Apply?

Our online application should take about 5 to 10 minutes to complete.

VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best Practice Spotlight Organization designate; and a founding member agency of United Way Greater Toronto.

Thank you to everyone who applies. We will review applications as they are received. We’ll only be contacting those selected for further discussion.

In every role and at every level, we lead with purpose, build bonds that matter, and we’re passionate about providing spectacular care.

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