Booking Supervisor (Full Time)

YMCA Calgary • Full-time • Calgary, Alberta, Canada • C$ 44,138 - C$ 55,172 / year • 2h ago

Why should you join our team?

YMCA Calgary is a charity that ignites the potential in Calgarians. Since our inception in 1902, we have evolved into a vibrant organization operating in every quadrant of the city.

Guided by our core values of honesty, caring, respect and responsibility, YMCA Calgary offers a growing hub of programming & services to address the needs of our community including connection and belonging, physical and mental wellbeing, child-care support, language instruction, affordable tutoring and more. We also ensure that no one is turned away, lowering financial barriers for youth, adults and families through the generous donations of our community. This impact takes place across our 7 health and wellness facilities, 6 childcare centres, 2 outdoor camps and 12+ community programs, empowering people of all ages and life stages to belong, grow, thrive and lead.

Brookfield Residential YMCA at Seton

Salary: $44,138.00/yr - $55,172.00/yr

Start Date: Immediately

You can make an impact in the community - locally and across the globe. You will work with a fun culture of people and enjoy many of the benefits and opportunities the YMCA offers:

· Complimentary YMCA Calgary membership including a linked membership for dependent children;

· Comprehensive health and dental benefits. Premiums paid in full by the Association;

· Anniversary flex day and gifts given to celebrate each year of employment;

· Program discounts;

· Ongoing leadership development and opportunities;

· Leadership award opportunities;

· Scholarship opportunities;

· Paid recertification and training.

What qualifications are we looking for?

At YMCA Calgary we strive to ensure our employees are a fit based on their strengths, interests, and future goals. The successful candidate will have the following;

· Minimum of 2 years’ experience in accounting procedures and office administration;

· Competent computer skills including Word and Excel and ability to learn new systems quickly;

· Able to multi-task and demonstrate strong time-management skills;

· Current Intermediate (Standard) First Aid and CPR C certification (CPR recertified within the last 12 months);

· Evidence of a clear Police Information Check including a Vulnerable Sector Search;

· Three professional references required.

What does this role look like at YMCA Calgary?

The Booking Supervisor will be responsible for overseeing facility bookings, special events, and ensuring that rental and booking systems are developed and adhered to by all users.

As part of a Health, Fitness, and Aquatics Branch (HFA) this position will also be responsible for Duty Manager shifts on a regular basis. Ensuring the maintenance of the branch and coordinating health and safety responses in event of an emergency.

Duties and responsibilities include:

· Supporting Business Manager with marketing and selling facility spaces for sporting, special event bookings and theatre events; facilitating booking processes (market/sell, accept bookings and collect payment)

· Assist with the review and establishment of rental rates, conflict resolution and special events criteria

· Track and monitor facility utilization statistics and client feedback

· Use conflict resolution and problem-solving skills with user groups, space, times, facility usage, and etc.

· Assume a leadership position, acting as a problem solver and decision maker when Managers are not present, ensuring the Brookfield Residential YMCA at Seton’s image and standard of cleanliness is always maintained.

· Overseeing and providing support to YMCA staff during day-to-day operations

· Provide exceptional customer service by utilizing strong communication and troubleshooting skills to manage all customer inquiries, requests, and complaints

· The ability to communicate and sell YMCA services, focusing on facility bookings

· A thorough understanding of various aspects of business including strong knowledge of the facility layout, program offerings, public and all other event schedules, and emergency procedures

· Support on evenings and weekends for events, theatre and rentals

What qualities do we look for in YMCA Calgary Staff and Volunteers?

Our employees embody the YMCA values of honesty, caring, respect and responsibility. In addition, they model and are committed to the following competencies;

· Developing Self and Others: Developing people with a view toward present and future capacity.

· Building Purposeful Relationships: Relating to people authentically with their best in mind.

· Creating a Culture of Community: Gathering people to purpose and vision.

· Making Intentional Impact: Intending to make a difference every day.

· Thinking and Acting Strategically: Applying thoughts, words, and actions in service to the vision.

· Applying Business Acumen: Demonstrating excellence in technical skills and stewarding the YMCA Business Model.

· Innovating: Ability to know your environment, initiate and respond effectively to changing conditions.

Please note that evidence of a clear Police Information Check with Vulnerable Sector Search is a requirement

YMCA Calgary is an equal opportunity employer. Applicants must have legal authorization to work in Canada by way of Canadian Citizenship, Permanent Residency or a valid Canadian work permit. YMCA Calgary is currently not engaged in international recruitment efforts as we are required to demonstrate that we have exhausted all means of recruitment both locally and nationally.

Potential candidates will only be contacted if selected for an interview.

All applications are to be submitted online but for any position specific concerns or questions, please contact careers@ymcacalgary.org.