Job Description
Specialist, Project Management Human Services
Human Services – Social Development, Planning and Partnerships
Status: (1) Regular Full Time & (1) Contract Full Time - up to 10 months
Salary Range: $94,455- $118,069 per annum plus comprehensive benefits and vacation accrual
Hiring Range: $94,455 - $106,262 per annum
Work Mode: Hybrid *see below for more details about this work mode.
Location: 10 Peel Centre Drive, Brampton, Ontario
Hours of Work: 35 hours per week
**Join our diverse team and be part of our vision. Think big. Channel your creativity. Make a difference.At Peel Region, we can create lasting impact, together.**
Who we are:The Social Development, Planning and Partnerships division works collaboratively with our community partners and multiple divisions within the Human Services department to enhance effective service delivery, identify gaps in services and efficiencies, and plan, influence and create solutions that positively impact the residents of Peel. We achieve this through program priorities including Poverty Reduction, Community Investment and Community Safety & Well-being. We provide services such as research, analysis, data analytics, technology, recoveries, appeals, eligibility review, business and policy support, training and development, planning, evaluation, continuous improvement, document services, and project expertise.
In this role you will be responsible for providing project planning and execution support directly contributing to the development and implementation of departmental projects and initiatives. You will work closely with Project Managers within the Project Management and Business Transformation team in the achievement of deliverables through all project phases (including: initiating, planning, executing, monitoring and controlling and close-out).
What you will do in this role:
- Works collaboratively to maintain close and effective working relationships with other Regional staff, partners and the community to ensure awareness of existing and evolving issues and opportunities
- Supports the development of a project charter and project management implementation plans that develop and monitor the execution of clearly articulated milestones and actions.
- Supports project communication plans including the development of materials and execution of various project activities (e.g. newsletters, project updates, emails, status reports, group facilitation, consultation sessions, meetings with various stakeholders)
- Develops surveys, conducts focus groups, and research to inform project scope recommendation development
- Provides interpretation and advice on business efficiencies to the Project Manager and/or working groups to support recommendation from functional review analysis, best practices and research results
- Identifies change impacts and program readiness through departmental assessment and analysis of current state
- Provides statistical and analytical support through research and environmental scans of other municipalities, provinces, countries to inform recommendations or planning within the project stages
- Lead and assume responsibility for work packages with the Work Breakdown Structure, including the development of work plans
- Work with stakeholders to assess project requirements and support the development and monitoring of time, scope and budget parameters
- Support pilot studies, provide recommendations and implement opportunities for improvement using agile methodology
- Develop recommendations to support new service delivery model opportunities identified through project deliverables
- Lead and facilitate working groups, project teams including internal partners within and across departments to achieve project outcomes
- Provide detailed management and reporting of various project activities and plans
- Prepare and conduct presentations and meetings as needed with sponsors, project teams, staff teams and various stakeholders
- Prepare communications for various stakeholder groups
- Analyze relevant documentation and legislation with the ability to offer recommendations
- Support the development of communication, risk, engagement and change plans and execute tactics
- Ensure stakeholder and staff engagement throughout the entire project to build awareness of the changes/reasons/benefits, leverage program/operation expertise and history and encourage buy-in for quicker adoption of changes
- Conduct research, literature reviews and feasibility studies to influence decision making of next steps, creating final reports with findings and recommendations
- Provide support to projects, initiatives underway across the department to ensure connections, leverage efficiencies and shared knowledge
- Prepare and facilitate lessons learned sessions compiling findings included in the Project Close Out report
What the role requires:
- Post secondary education in Human Services or a related field with at least 5 years of related work experience or an equivalent combination of education/experience may be considered
- At least 3 years experience supporting medium to large projects through the 5 stages of Project Management is an asset
- Knowledge of project management principles and methodology
- Knowledge of change management principles and methodologies with experience and ability to implement change tactics
- Effective research capabilities to research various forms of information to inform the project(s) such as industry trends, best practice information and legislation (e.g. Ontario Works Act, Child Care and Early Years, Housing Services, MFIPPA, etc.
- A satisfactory Level 1 Criminal Record Check obtained directly from a police station (third-party background checks will not be accepted).
Skills/Abilities:
- Highly-developed analytical skills to synthesize data and information gathered to inform the project
- Demonstrated ability to work effectively as a member of a team as well as work independently with minimal direction
- Excellent problem-solving and research skills
- Must be able to work on and prioritize multiple projects and activities
- Well-developed written and verbal communication skills; facilitation skills necessary to consult and gather information from a variety of audiences
- Demonstrated ability to work with a high degree of discretion, tact, diplomacy and professionalism
- Effective customer/client service orientated
- Political awareness, sufficient to identify and respond to situations using tact and diplomacy to understand the various parties and stakeholders involved in decision making processes, and to anticipate their likely reaction to statements, proposals, recommendations and situations
- Proficiency in all MS Office applications
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
Nice to have:
- PMP
- CAPM
- Change Management (Prosci)
Perks @ Peel and why you will love working for us:
- Voluntary enrolment into OMERS pension plan
- Accrue Vacation on a monthly basis (where applicable) starting at 3 weeks per annum
- 3 Paid personal days and floating holidays
- Flexible hours supporting your wellness and wellbeing
- Annual performance review and merit increases based on performance (where applicable)
- Supportive leadership and a culture of respect and inclusion
- Access to tuition reimbursement (where applicable) and learning and development resources
Be bold. Think big. Join us.
Work Mode & Job Location: In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.
It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.
Assessment: There will be an Assessment to be completed as part of the recruitment process. All communication will be sent to the email address attached to your application submission.
Interview: Our recruitment process will include video conference technology
Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.
If this opportunity matches your qualifications and experience, please apply on-line.
About Us
Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.
We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.
Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.
Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.
Additional Information
Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca
Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.
