Why BCAA?
Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.
We are currently hiring a Service Advisor to join the Car Innovation Lab based in our Member Contact Centre.
As a Service Advisor, you’re a self-starter specializing in BCAA Auto Insurance focusing on new business acquisition. As a Auto Specialist you are dedicated to delivering amazing sales, service, and support experiences to BCAA Members through any channel they prefer.
Who you are:
- You love the insurance industry.
- Growing a book of business while meeting customer needs is second-nature to you.
- You have excellent verbal and written communication skills through face-to-face and digital channels.
- You’re an analytical thinker with sound judgment and decision-making skills.
- A fast-paced environment with shifting priorities is no problem for you.
What you’ll do:
- Support the growth of BCAA’s Auto Insurance business by selling and upgrading BCAA products and services.
- Consistently deliver exceptional Member experiences.
- Support all aspects of the home customer lifecycle.
- Create and follow up on business leads and upcoming renewals.
- Collaborate with BCAA and other supplier’s Underwriters.
What you bring :
- Completion of grade 12
- Level 1 Insurance license
- Completion of Autoplan Essentials
- Minimum 3 months of general insurance sales and service experience including auto insurance.
- Strong computer skills with basic knowledge of MS Office 365.
- Limited history of Errors and Omissions and in good standing with the Insurance Council of BC.
- Bonus skills: CAIB certification, knowledge of ICBC systems, and ability to speak other languages aside from English.
The salary range for this position is $42,516.72 to $53,145.96 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 12.5%, with the opportunity to earn up to 21.5%.
What we offer:
- The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
- Career and personal development to help you grow and reach your goals.
- Incentives that recognize team and individual sales and performance.
- Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
- A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
- Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
- BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
- Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.
*for permanent employees
We’re always looking for amazing people like you. Apply today!
BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com.
