What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.
DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
Start YOUR career with DHL today…
DHL Express is seeking a Compensation and Benefits Specialist based at the National Office in Brampton. The role supports the effective administration, analysis and continuous improvement of compensation, benefits, pension and retirement programs for unionized and non-union employee groups across Canada.
Reporting to the Director, Total Rewards & Systems, the Specialist coordinates recurring program cycles, validates data, supports vendors and internal partners, responds to employee and leader inquiries, and helps maintain compliant, accurate and well-documented processes aligned with Canadian requirements and regional and global guidelines.
How will you contribute to the success of DHL?
Compensation Programs
- Support job evaluations and prepare salary recommendations while maintaining the integrity of salary structures and pay bands.
- Coordinate and administer annual merit and short-term incentive programs, including Management Incentive Plan activities, in line with regional and global guidelines.
- Validate compensation data, prepare cycle files and reports, and support issue resolution during annual merit and incentive cycles.
- Participate in salary surveys, analyze market results and recommend salary range or structure adjustments that support internal equity and market competitiveness.
- Maintain compensation records, job information and supporting documentation in applicable systems and repositories.
Benefits Administration
- Administer Canada-wide benefit programs for unionized and salaried employee groups, including health, dental, life insurance and employee assistance programs.
- Coordinate the flexible benefits plan and annual re-enrollment process, including system readiness, employee communications, data validation and issue resolution.
- Support benefit renewals and vendor reviews by preparing data, cost analysis and recommendations; assist leadership and Procurement with insurer and consultant discussions.
- Reconcile carrier billing and payroll deductions, investigate discrepancies and coordinate corrections with Payroll, Human Resources Information Systems and vendors.
- Coordinate wellness initiatives and support employee education on available programs.
Pension and Retirement Plans
- Administer defined contribution and defined benefit pension plans, including monthly remittances, member updates and year-end reconciliations.
- Support pension audits, regulatory filings, plan governance activities and Retirement Committee materials and follow-ups.
- Respond to employee pension and retirement inquiries and coordinate escalations with plan administrators and advisors.
Policy, Process and Systems
- Review compensation, benefits and retirement policies and recommend updates based on program, legislative and operational changes.
- Maintain standard operating procedures, process controls and reference materials to support consistent administration and backup coverage.
- Recommend and support enhancements to Human Resources Information Systems and benefits administration tools to improve accuracy, employee experience and efficiency.
- Communicate program requirements and changes clearly to employees, managers and Human Resources partners.
Data, Reporting and Analytics
- Prepare recurring and ad hoc reports on compensation, benefit costs, plan participation, utilization and operational trends.
- Analyze data, identify discrepancies and trends, and provide practical insights to support Total Rewards decisions.
- Maintain data confidentiality and follow applicable privacy, retention and access-control requirements.
Training and Employee Support
- Deliver benefits and pension onboarding for new employees.
- Develop and present compensation, benefits and retirement materials to audiences across Canada.
- Provide timely, accurate and service-oriented support while maintaining confidentiality.
Do you have what it takes?
- Post-secondary degree or diploma in Business, Human Resources or a related field.
- 1–3 years of relevant experience in compensation, benefits, pension or Total Rewards administration.
- Professional designation or progress toward a recognized designation, such as Certified Employee Benefit Specialist, Certified Compensation Professional or Chartered Professional in Human Resources, is preferred.
- Strong analytical, planning, problem-solving and time-management skills, with attention to detail and the ability to manage recurring deadlines.
- Advanced proficiency in Microsoft Excel, including PivotTables and lookup functions, and experience with Word, Human Resources Information Systems and benefits administration platforms.
- Excellent written and verbal communication skills, sound judgment and the ability to handle confidential employee information appropriately.
- Experience working with payroll interfaces, vendor files, reconciliations or unionized benefit programs is an asset.
Thank you for your application. Those selected for an interview will be contacted.
All applicants are required to pass interviews and a criminal background check in order to qualify for the position.
We are an equal opportunity employer and believe we will succeed through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.
