Job Description
**Join our diverse team and be part of our vision. Think big. Channel your creativity. Make a difference.
At Peel Region, we can create lasting impact, together.**
Supervisor Scheduling
Health Services – Peel Regional Paramedic Services
Status: 1 Regular Full Time
Hiring Range: $105,754.00 – $118,974.00 per annum (plus comprehensive benefits, where applicable)
Work Mode: Hybrid *see below for more details about this work mode.
Location: 1600 Bovaird Drive East Brampton, ON L6R 3S8
Hours of Work: 35 hours per week
Who We Are:
Peel Regional Paramedic Services is a recognized leader in pre-hospital care, innovation, and research. Serving one of Canada's fastest-growing and most diverse communities, our teams respond to more than 140,000 emergency calls each year, delivering advanced medical care and life-saving interventions where they are needed most, on the road, in homes, and throughout the community.
Our commitment goes beyond emergency response. We are dedicated to providing expert, compassionate, and reliable out-of-hospital and community-based care while continuously evolving to meet the needs of Peel residents and visitors. Every day, our teams make a meaningful difference in the lives of those we serve.
About the Role:
Reporting to the Commander, Paramedic Operations, the Supervisor, Scheduling provides leadership and oversight for workforce resource management across a workforce of more than 900 paramedics, logistics personnel, and operational leaders. This role is responsible for ensuring effective staffing coverage, optimizing scheduling practices, maintaining payroll accuracy, and supporting operational readiness across a 24/7 emergency service.
As a key member of the leadership team, you will lead scheduling operations, provide guidance to Scheduling Coordinators, support labour relations activities, and identify opportunities to improve workforce planning processes, service efficiency, and compliance with collective agreements.
What You’ll Do:
- Lead workforce scheduling and resource management for Peel Regional Paramedic Services, supporting more than 900 employees.
- Oversee daily staffing coverage and proactively address operational staffing shortages and scheduling challenges.
- Provide leadership, coaching, and performance management to Scheduling Coordinators.
- Lead continuous improvement initiatives that enhance scheduling processes, efficiency, standardization, and operational effectiveness.
- Monitor and maintain the integrity of scheduling systems, workforce data, and reporting processes.
- Prepare and oversee bi-weekly payroll submissions and attendance reporting.
- Develop staffing forecasts and workforce plans to support service delivery requirements and operational priorities.
- Collaborate with labour partners and operational leadership regarding scheduling practices, collective agreement interpretation, and staffing initiatives.
- Analyze trends related to absenteeism, overtime, staffing utilization, and workforce performance to support informed decision-making.
- Prepare reports, recommendations, presentations, and business planning materials for senior leadership.
What You’ll Need:
- Postsecondary degree or diploma in Business Administration, Human Resources, Public Administration, or a related field.
- Minimum three (3) years of leadership experience in a supervisory or management capacity.
- Minimum five (5) years of progressive experience in workforce administration, human resources, business operations, program administration, or related areas.
- Experience leading teams in a unionized environment, including interpretation and administration of collective agreements.
- Strong knowledge of scheduling methodologies, workforce planning principles, payroll processes, and scheduling systems.
- Combination of education and experience may be considered.
Skills/Abilities:
- Experience managing competing priorities and making sound decisions in a fast-paced, operational environment.
- Strong analytical skills with the ability to interpret workforce data, identify trends, and recommend practical solutions.
- Excellent communication, relationship management, and stakeholder engagement skills.
- Advanced proficiency with Microsoft Office applications and workforce management systems.
Nice to Have:
- Project management training and/or experience.
- Experience within a first responder, emergency services, healthcare, or public sector environment.
- Experience leading scheduling operations within a large, complex, 24/7 workforce environment.
Perks @ Peel and why you will love working for us:
- Comprehensive Health, Dental, Vision benefit plan including psychological health, effective start date.
- Automatic enrolment into OMERS pension plan (where applicable).
- Accrue Vacation on a monthly basis (where applicable) starting at 3 weeks per annum.
- 3 Paid personal days and floating holidays.
- Flexible hours supporting your wellness and wellbeing.
- Annual performance review and merit increases based on performance (where applicable).
- Supportive leadership and a culture of respect and inclusion.
- Access to tuition reimbursement (where applicable) and learning and development resources.
Be bold. Think big. Join us.
Work Mode & Job Location:
In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.
It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.
Interview: Our recruitment process will include video conference technology.
Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.
If this opportunity matches your qualifications and experience, please apply on-line.
About Us
Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.
We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.
Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.
Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.
Additional Information
Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca
Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.
