Job Description
Team Lead, Human Resources Employee Service Centre & Payroll
Corporate Services, Human Resources
Status: (1) Contract Full Time - 6 months
Salary Range: $92,151.00 - $115,189.00 per annum
Hiring Range: $92,151.00 - $103,670.00 per annum
Work Mode: Hybrid*see below for more details about this work mode.
Location: 10 Peel Centre Drive, Brampton and 7120 Hurontario
Hours of work: 35 hours per week
Ready to take your leadership skills to the next level? Join our dynamic team where you'll lead a talented group of Coordinators within the HR Employee Service Centre and Payroll team, reporting directly to the Manager of HRIS or Payroll.
In this exciting role you will manage a call center operations, you’ll become the go-to expert, offering guidance, insights, and support on everything from systems and policies to pay and legislative requirements.
Your mission? To ensure smooth, accurate, and efficient HR service delivery while providing exceptional customer service that enhances the overall employee experience. If you’re passionate about leading teams, solving problems, and making a positive impact, we want you on our team!
- Key resource for high-level system, employee life cycle, and pay Implement new and update current processes for the team and management.
- Provide guidance, coaching and support to direct reports
- Report to Managers on a consistent basis to ensure alignment with corporate initiatives
- Make recommendations, test, develop and implement new business practices and/or programs and initiatives
- Conduct complex research and prepare specialized documentation, statistics, analysis, and recommendations
- Administer performance management program processing and compensation data for implementation
- Prepares and implements technical program plans, develops and implements business planning processes
- Proactively develops solutions to improve system functionality
- Maintain good working relationship to collaborate effectively with all levels of management and staff
- Analyze and assess client issues, identifying root causes and developing effective
- Apply critical thinking skills to navigate complex HR scenarios and provide sound
- Continuously improve processes and contribute to the development of best
- Collaborate with IT and HR teams to optimize the use of HR technology
- Stay updated on the latest advancements in HR technology and recommend
- Project lead for well-defined HR Employee Centre and/or Payroll related projects
- Provide work direction, advice and training to staff within section and project teams
What the role requires:
- Minimum 5 years experience in HR Business Administration
- University Degree in Information Systems or Business Administration
- Combination of education and experience may be considered
Skills/Abilities:
- Expert knowledge of Service Now and SAP with proven ability to design, develop, lead and implement HR Employee Service Centre processes.
- Prior experience in managing or supporting call centre operations.
- Understanding of relevant legislation, g. Employment Standards Act, Pay Equity Act, etc.
- Expert skills in Microsoft Office, with some Visio and PowerPoint skills, as well as advanced skills in Excel
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
Nice to have:
- Supervisory experience
- CPA certified Payroll Leader designation
In this role, you'll enjoy the flexibility of a hybrid work arrangement. This means you'll have the ability to work off-site and on-site as needed, depending on operational needs at the 10 Peel Centre Drive, Brampton worksite. The frequency of on-site work may vary from week to week, depending on operational demands, which can evolve over time.
It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.
Interview: Our recruitment process will include video conference technology
Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.
If this opportunity matches your qualifications and experience, please apply on-line.
About Us
Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.
We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.
Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.
Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.
Additional Information
Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca
Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.
