Job Description
Coordinator, Water Bill Adjustment Program
Public Works – Operations Support
Status: 1 Regular Full Time Position
Salary Range: $71,549 to $89,366 per annum (plus benefits)
Hiring Range: $71,549 to $80,493 per annum (plus benefits)
Work mode: Hybrid *see below for more details about this work mode.
Location: 2 Copper Road, Brampton
Hours of work: 35 hours per week
The Role:
The Water Bill Adjustment Program provides financial relief to residential customers who experience unexpectedly high water bills due to undetected leaks on the private side of their property.
Reporting to the Supervisor, Utility Receivables, the Coordinator supports the day-to-day administration and continuous improvement of the program. This role is focused on delivering a consistent, efficient, and customer-centered experience while ensuring program integrity through strong data management, analysis, and documentation practices.
What you will do in this role:
- Coordinate and administer applications for the Water Bill Adjustment Program, ensuring compliance with program policies and eligibility criteria
- Collect, validate, and consolidate application and water consumption data to support subsidy evaluation and decision-making
- Conduct intake screening and ensure accurate documentation of all applications
- Communicate with applicants regarding application status, required documentation, and next steps in the process
- Collaborate with internal stakeholders to gather supporting information required for subsidy decisions
- Evaluate and respond to customer requests for payment arrangements and coordinate solutions for outstanding balances
- Process approved subsidies by applying billing adjustments within the system
- Maintain accurate, complete, and audit-ready records across all systems and documentation platforms
- Support program reporting by maintaining data for dashboards and key performance indicators (KPIs)
- Perform monthly reconciliations between billing system data and program records to ensure accuracy and consistency
- Contribute to the continuous improvement of Standard Operating Procedures (SOPs), job aids, and knowledge articles
- Support additional duties as assigned
What the role requires:
- Post-secondary education in Business Administration, Accounting, Finance, or a related field
- Minimum of 2 years of relevant experience, ideally in customer service, billing, or financial administration
- Exceptional customer service skills with a strong commitment to delivering a positive customer experience
- Proven ability to handle complex and sensitive customer situations with professionalism and empathy
- Strong communication skills (verbal and written) to effectively engage with internal and external stakeholders
- Demonstrated ability to prioritize tasks, manage time effectively, and work both independently and collaboratively
- Strong analytical and mathematical skills to support data-driven decision-making
- High attention to detail with the ability to maintain accurate records and documentation
- Proficiency in Microsoft Office Suite (Outlook, Excel, Word)
- Experience with Customer Care and Billing (CC&B/CCBCS) is considered an asset
- Comfort working with evolving technologies and systems
Nice to Have:
- Advanced data management and data governance experience, including maintaining data integrity across systems
- Strong data analysis and reporting skills, including experience working with large datasets
- Ability to develop and track statistical KPIs, dashboards, and performance metrics
- Experience using tools such as Power BI, advanced Excel (pivot tables, formulas, graphs, charts, data modeling), or similar analytics platforms
- Demonstrated problem-solving and critical thinking skills, with the ability to identify trends, risks, and opportunities
- Experience in process improvement or program evaluation, including identifying efficiencies and recommending enhancements
- Familiarity with financial reconciliation processes and audit readiness practices
Perks That Make Work Fun (and Your Life Easier)!
At Peel Region, we believe in taking care of you. Here's what you'll enjoy when you join our team:
- Top-Notch Benefits: Comprehensive Health, Dental, and Vision plan (yes, even psychological health coverage) — starting on your very first day!
- OMERS Pension Plan: Enrolment to help secure your future with peace of mind.
- Vacation Time That Grows: Start with 3 weeks of vacation per year— because work-life balance is important!
- Personal Days Just for You: Enjoy 3 paid personal days and floating holidays to recharge whenever you need.
- Wellness First: Flexible hours to fit your lifestyle and prioritize your health and well-being.
- Performance Pays Off: Annual performance reviews with merit increases — your hard work is recognized and rewarded!
- Supportive, Respectful Culture: Work in an environment where leadership truly cares and inclusivity is celebrated.
We’ve got you covered — because we know happy, healthy people do their best work!
Work Mode: In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.
It's important to note that your hybrid work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies
Interview: Our recruitment process may be completed with video conference technology.
Assessment: There will be an Assessment to be completed as part of the recruitment process. All communication will be sent to the email address attached to your application submission.
Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.
If this opportunity matches your qualifications and experience, please apply on-line.
Peel Region remains committed to uninterrupted service delivery during the transition outlined in the Peel Transition Implementation Act, 2024, introduced by the Ontario government on December 12, 2024. If passed, this legislation would transfer responsibility for regional roads and stormwater infrastructure to Brampton, Caledon, and Mississauga by July 1, 2027, or as determined by the Minister. Waste collection and all community recycling centres in Mississauga, Brampton and Caledon would also transfer to the cities of Mississauga, Brampton and Caledon on Octobe4r 1, 2027. Peel Region continues to offer meaningful opportunities for skilled professionals to make a lasting impact during this period of change and beyond. For more details, visit peelregion.ca/transition
About Us
Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.
We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.
Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.
Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.
Additional Information
Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca
Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.
