IT Service Desk Technician (Term Full-Time)

Red River College Polytechnic • Full-time • Winnipeg, Manitoba, Canada • C$ 49,595 - C$ 69,838 / year • 3h ago

About US

RRC Polytech is Manitoba’s largest institute of applied learning and research, with more than 150 full- and part-time degrees, diploma and certificate options. Through hands-on and online learning opportunities and state-of-the-art instruction, we prepare our students to become leaders in their fields – while also ensuring they can meet changing industry demands and contribute to the province’s economic growth.

Accessibility and Accommodations

RRC Polytech is committed to accessible employment and to ensuring that our hiring processes are barrier free. If you require information in an alternate format, or if you require an accommodation to participate in the hiring process, please contact peopleservices@rrc.ca.

IT Service Desk Technician (Term Full-Time)

Information Technology Solutions

POSITION TYPE: Full-Time, Term Position Available (anticipated August 17, 2026 up to March 17, 2027)

POSITION LOCATION: Notre Dame Campus (Winnipeg, MB) Hybrid**

** RRC Polytech reserves the right to modify work arrangements in alignment with operational and organizational needs.

EMPLOYEE GROUP: Union (MGEU)

For the purposes of this job posting, internal applicants and applicants from MITT will be given preference over external applicants.

At RRC Polytech we aspire to have a workforce that is representative of the diversity within our communities. For this hiring process, a preference hiring practice will be applied. Consideration will be given to applicants who self-identify within their application as one or more of the following equity-deserving group(s): Women, Indigenous Peoples, Persons with Disabilities, Racialized Persons, Persons of the 2SLGBTQlA+ Community. For more information about our hiring practices, please visit: www.rrc.ca/hr/work/hiring-process/.

Employment support is available to candidates who self-identify as Indigenous (First Nations, Métis, or Inuit) seeking employment at Red River College Polytechnic. For guidance on the application process, interview preparation, or to discuss accommodation needs, applicants are invited to contact our Indigenous Recruitment Consultant at Indigenoustalent@rrc.ca.

TALENT POOL: This competition may be used to establish a 12-month talent pool of qualified candidates for future vacancies. Even if you do not meet all of the listed qualifications, we encourage you to apply.

ABOUT THE TEAM

The Information Technology Solutions (ITS) team at RRC Polytech is a trusted partner to students, instructors, and staff across the college. We deliver responsive, people-centered technology services that enable teaching, learning, and operational excellence. From rapid, friendly support at the Service Desk to specialized, hands-on expertise from our Client Services team, we ensure everyone has the tools, access, and guidance they need to work efficiently and securely. Guided by the College’s In Front of What’s Ahead strategy, we are committed to providing reliable systems, modern digital solutions, and a seamless user experience. Our team works collaboratively to create a technologically empowered environment where every member of our community can thrive.

WHAT YOU WILL DO

The Service Desk Technician provides first-point-of-contact IT support to the College community, ensuring timely, professional, and effective resolution of technical issues across in-person, phone, and online channels.

This role is responsible for accurately triaging incoming requests, resolving Tier 1 issues using established procedures and knowledge resources, and ensuring seamless escalation when required.

As a key part of the ITS Client Services team, the position contributes to a high-quality support experience that enables teaching, learning, and administrative operations across the College.

WHAT YOU WILL BRING

Diploma in Information Technology or a related field; an equivalent combination of education and relevant experience will be considered
Experience in an IT customer service or Service Desk environment supporting end users
Experience providing front-line support for enterprise IT services, including Microsoft 365 (Outlook, Teams, OneDrive), user account support, connectivity (wired/wireless), file sharing (OneDrive, SharePoint, and network drives), common business applications, and print support
Experience troubleshooting and supporting Windows-based devices in an Active Directory and/or Azure environment, including desktops, laptops, mobile devices, and peripherals
Experience using an IT Service Management (ITSM) system to log, track, and update incidents and service requests with accurate documentation
Demonstrated ability to diagnose, troubleshoot, and resolve technical issues using structured problem-solving and standard procedures
Strong customer service and interpersonal skills, with the ability to interact professionally with a diverse user base
Excellent verbal and written communication skills, with a focus on clear, concise, and accurate documentation
Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment
Ability to work both independently and collaboratively within a team environment, with a commitment to continuous learning and improvement
Experience building a respectful workplace culture that promotes diversity, learning and continuous improvement

NICE TO HAVE

Ability to support and troubleshoot AI applications and platforms used within the institution
Industry-recognized certifications (e.g., ITIL, CompTIA A+, Network+, Microsoft, Cisco, etc.)
Experience supporting specialized environments such as computer labs, shared workstations, or point-of-sale (POS) systems
Experience supporting Apple macOS devices in an enterprise environment
Experience supporting Microsoft server and infrastructure technologies (e.g., Windows Server, Active Directory, DNS, Exchange or Microsoft 365 services)
Experience with endpoint management, imaging, or device deployment tools (e.g., Microsoft Intune, Configuration Manager, or similar solutions)

WHY WORK WITH US

At RRC Polytech, we believe our people are our greatest assets. We offer supportive, inclusive workplace where you can grow, contribute and thrive.

Salary Range for this position: $49,595 - $69,838 per annum
Generous Paid Vacation: full-time employees accumulate a minimum of 15-days vacation per year, increasing to 30 days with service, while full-time Instructors accumulate 44 days per year. Information on casual and part-time vacation accrual is outlined in the Collective Agreement or the Terms and Conditions for Excluded Employees as applicable
December Break: employees receive time off with pay during the period between Boxing Day and New Year's Day
Defined Benefits Pension Plan: Employer and Employee contributions to future retirement benefits
Comprehensive Benefits: Including Health and Group Life insurance, Long Term Disability, employee & family assistance program, mental health support up to $1,000, and a robust Health Care Spending Account
Inclusive Leave Programs: Wellness, maternity, adoptive, and parental leave, as well as ceremonial, cultural, religious and spiritual leave
Growth and Recognition: Professional development, professional licensing and fees coverage, and severance pay on retirement
Union Representation: For complete details on benefits and employment terms, see the MGEU collective agreement

CONDITIONS OF EMPLOYMENT

Applicants must be legally entitled to work in Canada
This position may be required to work evenings and/or weekends
This position may be required to work overtime
This position may be required to travel
Incumbent must provide a current and satisfactory Criminal Records Check
May be required to work at various RRC Polytech campuses

Please note that applicants internal to Red River College Polytechnic must apply through My Portal on HRIS Unlimited.

LAND ACKNOWLEDGEMENTS

RRC Polytech campuses are located on the lands of the Anishinaabeg, Ininiwak, Anishininwak, Dakota Oyate, and Denésuline, and the National Homeland of the Red River Métis.

We recognize and honour Treaty 3 Territory Shoal Lake 40 First Nation, the source of Winnipeg’s clean drinking water. In addition, we acknowledge Treaty Territories which provide us with access to electricity we use in both our personal and professional lives.

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