For a description of key terms used on CRA job notices, go to Definitions for job seekers.
About The Job
The CRA is committed to providing an inclusive and barrier-free work environment with a diverse workforce that reflects the Canadians we serve. It starts with the hiring process. To find out more about the CRA's actions in support of Employment Equity (EE), diversity and inclusion (DI), and read testimonials from our employees and executives, please visit the following CRA web sites: Employment equity, diversity and inclusion and Our workforce testimonials - Canada.ca.
We encourage you to complete the EEDI Staffing questionnaire as part of your application if you wish to be considered for appointments using the EE and/or DI staffing requirement in this process. Also, ensure that you have provided consent in the EEDI staffing questionnaire for your EEDI information to be used for screening or selection. If you do not complete the questionnaire, you will not be considered for any appointments using the EE and/or DI staffing requirement in this process. If you decide to modify your response or fill out this questionnaire at a later date, please notify the contact listed at the bottom of this notice of job opportunity.
CRA's National Employment Equity (EE) Staffing Strategy strives to eliminate gaps for the four EE designated groups: Indigenous peoples, persons with disabilities, members of visible minorities, and women. Where an EE gap exists at the time of appointment, EE may be used as an appointment criterion for permanent and temporary appointments over six months made through this process.
Employees are required to work on-site in accordance with the CRA's requirement for on-site presence. Workplace arrangements are based on the position, work location, operational requirements and are subject to change. Specific on-site presence requirements will be shared with candidates selected for appointment. Workplace accommodations based on the duty to accommodate as well as individual exceptions may be granted depending on the circumstances and the nature of the work being performed.
Starting in July 2026, employees at the Jonquière Tax Centre will be required to work on-site a minimum of four days per week. Some job opportunities require an on-site presence five days per week.
In order to minimize work interruptions during the Jonquière Tax Centre's recurring and fluctuating peak periods, once you have accepted a temporary job offer from this pool, you may no longer be eligible for other employment opportunities from this staffing process and from SP-03 #62089700 staffing process for the duration of your contract.
PURPOSE OF THE PROCESS
When you apply to this staffing process, you are not applying for a specific position, but for a pool of candidates to fill various SP-04 positions
Pay rate information can be found here.
SP04 level positions
To View The Full Job Description, Click Here
- SP0432 : EFILE Officer
- SP0443 : Compliance Services Officer
- SP0444 : Assessment Processing Officer
- SP0468 : Assessment, Accounts, Benefits Processing Officer
- SP0474 : Processing Officer - Accounts, Benefits and Rebates
If you do not have access to the links and would like to have a copy of the job description, please send an email to the address indicated at the bottom of this notice.
Here is an overview of the main responsibilities, which include but are not limited to:
- Analyzes, verifies, processes and resolves internally generated files or requests from taxpayers, benefit recipients and/or their representatives or other sources regarding assessments/reassessments, determinations, amendments, social program entitlements and related accounts based on relevant legislation, manuals, guides and publications, in accordance with policies and procedures.
- Investigates, resolves, and provides explanations and clarifications to taxpayers, benefit recipients or their representatives, orally and in writing, in response to non-routine enquiries or complaints regarding assessments, determinations, amendments, account status or amounts paid by the various social programs and entitlements administered by the CRA.
- Prepares, modifies or applies audit/examination plans and procedures, reviews documents, conducts interviews, researches legislation, jurisprudence, publications, and policies to arrive at conclusions.
- Prepares working papers and reports to support conclusions and discusses proposed determinations, (re)assessments, penalty recommendations, or technical and contentious issues with taxpayers and/or their representatives.
- Conducts reviews where required for various activities, to verify correctness of file completion and where required maintain statistics on inventory and work completed.
Language requirements: Imperative bilingual BBB/BBB
The bilingual imperative BBB level is considered the intermediate level at the CRA, where an agent is expected to be able to engage in simple conversations, understand a short text, or gather information over the phone in their second official language.
We invite you to complete the self-assessment tests which will give you an indication of the level of proficiency you are likely to achieve on the official SLE tests. You will find the self-assessment tests for written expression and reading comprehension at the following link: Self-assessment tests - Canada.ca.
The pool established from this staffing process may be used to staff similar positions.
The Canada Revenue Agency (CRA) currently has restrictions on certain hiring activities. As a result, any staffing from this process will be limited to temporary opportunities. Permanent staffing may be considered if circumstances change while this pool is still valid.
Types of staffing requirements
Minimum : the minimum staffing requirements indicated in this notice of job opportunity are mandatory for all positions to be staffed. The minimum staffing requirements are: education, language, performance level, security status and/or clearance and suitability.
Essential : essential staffing requirements indicated in this notice of job opportunity will be assessed and may be used to identify candidates for positions to be staffed.
Asset : asset staffing requirements indicated in this notice of job opportunity may be assessed and may be used to identify candidates for positions to be staffed. You will be notified in advance of any asset staffing requirements being assessed, at the evaluation stage, that are not listed on this notice.
To apply
Who can apply?
Persons living in Canada and Canadian citizens and permanent residents living abroad.
Preference for appointment will be given to veterans, Canadian citizens and permanent residents.
Please note that this staffing process aims to fill positions in Jonquière. Working from another CRA office may be possible if operational requirements permit. However, the majority of the job opportunities will require to physically work on-site at the Jonquière Tax Centre. If you are a candidate from the general public, you will have to pay for any expenses related to your participation in this staffing process, as well as any relocation costs if you receive an offer of employment from this process.
Qualified members and former members of the Canadian Armed Forces who receive an offer of employment are not entitled to relocation costs from the CRA. They may, however, be entitled to a final relocation from the Department of National Defence.
We may give preference to the first 100 candidates who meet the staffing requirements to apply. Additional candidates may be considered as needed. If you are considered further, we will notify you in writing of the next step in this staffing process.
We encourage you to submit your application as soon as possible as the closing date and time on this notice of job opportunity may change.
If you require accommodations at any point in this process, we encourage you to indicate this in your questionnaire when you apply, or contact the person mentioned at the bottom of this notice. Your request will be treated confidentially.
Minimum Staffing Requirements
- Education*: Successful completion of a secondary school diploma
- Performance validation
- Suitability If you are a former CRA employee and your most recent period of employment with the CRA ended under one of the following circumstances, a case-by-case review will be conducted to determine whether the reasons for your termination affect your ability to meet the staffing requirements for the positions to be staffed as part of this staffing process :
- Rejection on probation
- Termination of employment for incompetence
- Termination of employment for misconduct
- SP0443 positions requires knowledge of accounting:
Group 1 - Education standard for Introductory Accounting
- A secondary school diploma and
- Successful completion of the following course or field of study from a recognized postsecondary institution or from a recognized professional accounting association:
- Chartered Professional Accountant (CPA) Introductory Financial Accounting or;
- FA1 or;
- Introductory Accounting or;
- Introductory Financial Accounting.
A sub-pool will be created with candidates who meet this Education standard.
You MUST upload your education credentials in the Education section of your Candidate profile and submit all required documents at the time you submit your application. Failure to do so may result in your application being rejected. To enable us to validate the accounting standard requirement, please upload your university transcripts for your accounting studies.
Candidates are encouraged to submit their online application, education credentials and all required documents as soon as possible. Candidates will be screened for the prerequisite staffing requirements on an on-going basis. Candidates who meet the prerequisite staffing requirements will continue to progress in this staffing process.
Assessment
If you have a limitation that may impact your performance during an assessment, such as a test or interview, you may require an accommodation, and we encourage you to ask for it. Assessment accommodations are designed to remove the obstacles without altering the criteria being assessed so candidates with limitations can fully demonstrate their abilities. If we invite you to be assessed, we will send you more information on how to request accommodation measures throughout this staffing process.
Each request will be individually reviewed. You will be asked to provide information regarding your limitations to be reviewed by a trained assessment accommodation advisor. If needed, professional documentation may be requested to determine the appropriate accommodation measures. All information will be kept confidential.
For examples of assessment accommodations, please visit: Accommodation during an assessment as a candidate.
Minimum staffing requirement
- Second Language Evaluation
Essential Staffing Requirements
The following competencies will be assessed with the Unsupervised Online EPSI test: ID-Client Services (formerly Client Services Test (CLIENT-AT))
- Client-oriented
- Ability to Transmit Information
- Interpersonal Communications
- Problem-solving
Asset Staffing Requirements
- Employment Equity
- Budgetary considerations
- Duration of appointment
- Experience
- Minimize business disruption
- Start date
Conditions of employment
- Reliability/Security : Reliability Status
- Willingness to work overtime
Want to know more?
We encourage you to read Important information on staffing at the CRA to find out more about staffing processes and how to apply.
CRA employees support the economic and social well-being of Canadians, and build public trust. We have high expectations, and our employees are held to the standards of conduct outlined in our Code of integrity and professional conduct and Directive on conflict of interest, gifts and hospitality, and post-employment.
Information regarding the status of your application will be communicated via the candidate profile on the CRA Careers site. We strongly encourage you to verify the email address attached to your profile and to check your messages regularly for any updates.
