Family Resource Centre Coordinator

Gateway Association • Full-time • Edmonton, Alberta, Canada • C$ 60,000 - C$ 70,000 / year • 6h ago

To apply, send a PDF version of your Resume & Cover Letter to: humanresources@gatewayassociation.ca

Gateway Association Overview

Join the Team That’s Been Changing Lives Since 1975

What started as a bold vision by a group of determined parents has grown into one of Alberta’s leading disability organizations supporting equity-seeking individuals and families. At Gateway Association, we’re more than a nonprofit — we’re a community-focused force for change.

With deep roots and forward-thinking approaches, we support individuals with disabilities and their families to navigate systems, achieve goals, and thrive in welcoming, equitable communities and workplaces. We do this through three powerful pillars: our Family Resource Centre, Employment Resource Centres, as well as strategic education and capacity-building initiatives.

As a nimble and responsive organization, we actively pursue meaningful partnerships and community collaborations to drive the systemic change that true disability justice requires. Gateway is where meaningful transformation begins — building relationships, strengthening communities, and creating spaces of belonging by turning advocacy into action and values into impact.

Family Resource Centre Overview

Founded by families that envisioned a “gateway to a better life”, our Family Resource Centre (FRC) is here for families supporting loved ones across all ages with disabilities (developmental, physical, sensory, mental, or neurological) and/or health conditions impacting their daily activities (such as eating, grooming, etc.).

The ultimate goal of our FRC is to enhance each family’s expertise on their own children and provide concrete resources that can ease the journey as the family navigates the next steps. Our FRC team is made up of families, neurodiverse individuals, and multiple ethnicities that have varied experiences. The team partners with various organizations to continually increase our diversity of thought and capacity to work with all families.

Role Overview

The Family Resource Centre (FRC) Coordinator plays a key role in supporting families and caregivers of children (both over & under 18) with disabilities through direct family support, inclusive education guidance, transition planning, workshop facilitation, and community engagement. This role combines relationship-building, systems navigation, and program coordination to help families access resources, build skills, make informed decisions, strengthen networks, and advocate effectively for their loved ones.

The FRC Coordinator works closely with colleagues within the Family Resource Centre, and with external community partners and stakeholders to foster belonging, strengthen family capacity, and build more inclusive communities.

Direct Duties

Working with caregivers and families with children with disability (both under & over 18)
Provide peer support to other caregivers via meetings, phone and email
Liaison between families and other organizations (Disability Services, Alberta Education, OPG, AADL, etc.)
Support families in planning, envisioning, system navigation, support groups and capacity enhancement
Enhance inclusive education by supporting families to build positive working relationships with school staff
Organize and facilitate a monthly meeting (Families Forward) for families to build community, skills, confidence, and resiliency
Facilitate the Disability Services Transition (Individual Service Plan) process
Facilitate in-person or online workshops/information sessions for caregivers, families, and potential clientele
Document family and caregiver interactions, maintain FRC database records, track progress towards goals and collect feedback
Support FRC team overall by contributing to community building & marketing efforts

The Commitment

Full-time position, working 37.5 hours/week. We believe in work-life balance and are committed to keeping the workload in alignment with the true hours worked.

At Gateway Association, we strive for roles to be permanent and continuous. However, as a registered charity supported by government funding, private foundations, grants, individual donors, and fundraising efforts, some funding is term-based with variable contract lengths. As a result, certain positions may conclude unless funding is renewed or extended or new funding is obtained.

Reports To: Executive Director

Supervises: No direct reports

What You Can Bring to Gateway

Education & Experience

Minimum of a diploma in Community Rehab, Social Work, Human Ecology, Psychology or a similar field in Humanities
Minimum of 3 years of work experience in the Disability Sector supporting children, youth and adults with disabilities. Lived experience will be considered as well
Minimum of 3 years of lived or work experience working with families (formal and informal)
Prior experience with facilitating workshops, presenting, or public speaking will be considered an asset

Knowledge & Skills

Knowledge of pan-disability sector, Family Support for Children with Disabilities (FSCD), and Persons with Developmental Disabilities (PDD) supports and services
Informed passion and value-driven ethics are prioritized
Exceptional communication skills and a strong desire to work collaboratively
Professional ethics related to confidentiality, boundaries, dignity, informed choice, and participant autonomy

Equity & Inclusion

Demonstrated commitment to equity, diversity, and inclusion
Foundational understanding of anti-racism principles, structural oppression, and related terminology (desirable; training provided)

Additional Requirements

Applicant must primarily reside in Edmonton (or the greater surrounding area)
Offer of employment conditional upon a satisfactory Police Information Background Check
Must have access to a personal vehicle for work-related purposes and provide satisfactory evidence of a valid driver’s licence, current vehicle registration, and proof of third-party liability insurance. Reasonable accommodations will be explored where possible
New hires are subject to a 6-month probationary period

Gateway Value Proposition (Compensation & Benefits)

Compensation & Benefits

Salary Range: Annually $60,000.00 - $70,000.00
Health Benefits: 50/50 Employee/Employer Paid Premiums
Paid Time Off: 15 vacation days, 9 personal days, and an extended winter break (during this period there will be rotating coverage and an intermittent schedule to ensure community needs are supported. Flexibility and collaboration in scheduling will be required)
Flexible family-friendly schedule

Work Conditions

Responsibilities: Administrative computer work, travel for events within Alberta, travel within Edmonton to connect with various community partners, and frequent communication (calls, email, video conferencing, meetings, etc.) with families, other organizations, and stakeholders
Hybrid Work Model: Combination of office, home and community settings. Employees are expected to reside in and work from their primary location of hire. Some flexibility on occasional weekend and evening hours is required
Workplace Culture: Commitment to reflective practice and continuous learning. leadership dedicated to anti-oppressive practices, and ongoing evaluation of internal and external practices to ensure meaningful impact

Our Application and Hiring Process and Timeline

Application Requirements: Send a PDF version of your Resume & Cover Letter to: humanresources@gatewayassociation.ca
Preferred Start Date: As soon as possible (earliest agreed-upon date)
Competition Closing Date: September 16, 2026 at 4:00 PM
Posting Type: Internal & External Candidates Considered

Application Process:

We will review applications & schedule/conduct interviews on a continuous basis until the position is filled
Candidates scheduled for interviews will be provided with the majority of questions in advance
All interviewed candidates will be notified of their status in the application process as it proceeds

While we’d like to connect with everyone, we simply don’t have the capacity to reply to all applications. Only those selected for an interview will be contacted

Inclusion and Accommodation

Gateway is committed to maintaining a diverse, inclusive, and equitable workplace where each employee can be supported and valued for their contributions. We are an equal opportunity employer, which means all qualified applicants will receive consideration regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Accommodations within our recruitment process and on the job are practiced and applied as needed. Please contact Human Resources at humanresources@gatewayassociation.ca or call 587-435-6553 for more information and to request any accommodations.