Outreach Representative
Accepting BioReady™: Yes
Category: Customer Service
Employer: BioTalent Canada
Salary: $51,931 - $57,701
Location: Ottawa, ON
Posted: July 16, 2026
Closes: August 15, 2026
Who We Are
BioTalent Canada is the HR partner for Canada’s bio-economy, working at the intersection of people, science, and workforce development. Through a dynamic national network of employers, academic institutions, associations, and service providers, we strengthen skills, connect job-ready talent to industry, and help employers build thriving workforces that fuel Canada’s bioeconomy.
We’re proud to be recognized as a Great Place to Work® since 2019 and a 5-Star Diversity, Equity and Inclusion Employer by Canadian HR Reporter since 2023. BioTalent Canada has also been named a Best Workplace in Healthcare for 2023 and 2026, and an Employer of Choice for 2025 by Canadian HR Reporter. These recognitions reflect the culture we have built together and the standards we strive to model for the sector we serve. In our most recent employee engagement survey, 100% of our team agreed with the statement, “I feel welcome and include in BioTalent Canada’s culture.”
Being a recognized workplace is an accolade that we work together as a team to uphold. We are looking for team members who are prepared to contribute to and thrive within a best-in-class workplace culture that is collaborative, inclusive, curious, high-performing and committed to leading by example.
Our Purpose & Values
We believe Canada’s bioeconomy is people-focused, a career of choice, and a key driver of economic growth. Our work is grounded in our values of diversity and inclusion, collaboration, science, transparency, and leadership that fuel our curiosity for data-driven results to achieve impactful outcomes.
What We Do
We conduct labour market research, deliver employer supports, and develop talent connection tools that help organizations hire with confidence and enable bio-economy professionals to build strong careers. We are connection-creators and relationship-builders, and we thrive on opening doors and creating opportunities for the groups we serve.
Our team is the key to our success. We are a high-performing, values-driven group who care deeply about our work and just as much about how we work together. Alongside our commitment to impact, you will find a genuine joie-de-vivre, a positive sense of humour, innovative approaches, diverse perspectives, community-mindedness, and a shared pride of delivering meaningful work.
About The Role
Key Responsibilities:
- Research, prospect, and develop potential connections, through various channels such as cold calls, emails, and social media platforms
- Respond to inbound inquiries about BioTalent Canada’s programs and projects
- Actively engage with employers and other key industry players for participation in BioTalent Canada’s programs and projects
- Research leads/prospects to identify key contacts and qualify opportunities
- Develop and maintain relationships, using active listening and curious questioning to best understand the needs of employers
- Transfer qualified opportunities to appropriate team members for further business development actions
- Track all activity and progress in the client relationship management (CRM) system
- Prioritize lead generation efforts alongside the regular requirements of the role
- Assist with other project deliverables and teams as required in a dynamic work environment
Requirements:
- Positive and affable team player, who thrives in high performing teams
- A passion for making connections and providing excellent client service, with 2 years inside sales/outreach marketing experience or related experience
- Results-oriented mindset with a drive to succeed, reach targets, and experiment with new approaches
- Strong active listening skills and confident presentation skills
- Ability to prioritize and manage time effectively
- Clear and professional written and verbal communication skills to engage with internal and external clients
- Proficiency with MS Suite, digital tools including the use of AI, and experience with CRM
- Collaborative and mission-driven approach to support impactful projects in life-changing science
- Commitment to learning, practicing and upholding our core values of diversity & inclusion, collaboration, transparency, leadership, curiosity, a science-infused & data-driven approach, and impactful outcomes
- Post-Secondary degree/diploma in a relevant discipline or equivalent in experience
Preferred qualifications include:
- Proficiency in both of Canada’s official languages
- Knowledge of/experience in the bioscience/healthcare industry in Canada
Our Work Environment
BioTalent Canada offers a hybrid, collaborative work environment, with regular in-person connection from our Ottawa office. This role requires a minimum of two days per week onsite. We also bring our team together twice a year for in-person gatherings, reinforcing our strong culture of collaboration, learning, and connection.
Highlights of our Total Rewards Package
- A starting base salary range: $51,931 – $57,701 based on skills, experience, and role alignment and determined though our structured recruitment and evaluation process.
- Time off for life outside of work: 15 vacation days (to start), 12 paid personal days, your birthday off, and 2 paid volunteer days.
- Well-being & financial security: Health Care Spending Account, prescription drug coverage, wellness benefits, and employer matched contributions to a Group Retirement Savings Plan.
- Support For Life Events: Parental leave top-up program, RESP contribution, and Canadian citizenship fee reimbursement.
- Growth & flexibility: Professional development opportunities and flexible working hours.
Equal Opportunity
BioTalent Canada is committed to inclusion, diversity, equity, and accessibility. We know that diverse perspectives strengthen our impact and we encourage all qualified candidates to apply, even if you don’t meet every requirement. If you require accommodation at any stage of the recruitment process, please let us know or contact our People & Culture team at people.culture@biotalent.ca.
Application Process
We kindly ask that all applications to be submitted directly to the application link provided by August 6 at 12pm. Due to high volume of interest during recruitment, we are not able to respond to individual emails or messages about job postings. If your profile aligns with what we are looking for, you will be contacted directly to advance in the next stages of our process which may include the following:
- A preliminary call to explore your interest and alignment
- 2-3 interviews with the hiring panel, in person and virtually
- Written assessment directly related to the role at BioTalent Canada
Reference checks and background checks
All applications are reviewed by members of our team, with all hiring decisions being made by people. As the world of work evolves, AI tools may be used to support aspects of the recruitment process, such as planning, messaging, and administration.
